?
Solved

Macintosh mail clients and Exchange 2007

Posted on 2007-07-25
9
Medium Priority
?
310 Views
Last Modified: 2013-11-24
Install Microsoft Exchange 2007 with Rollups 1, 2, 3 and no Macintosh client with 10.4.10 is able to retrieve mail via Apple Mail or Microsoft Entourage

We have the server IMAP4 service on, we have the correct Outlook Web Access link.  We do get a certificate error not sure if this is related.  

Looking for ideas...
0
Comment
Question by:PROJHOPE
  • 5
  • 4
9 Comments
 
LVL 6

Expert Comment

by:mmconsultant
ID: 19567119
Not a solution, but here's a link to a few others having the same problem with Exchange 2007.

Hope it helps.

http://forums.microsoft.com/technet/showpost.aspx?postid=1115738&siteid=17&sb=0&d=1&at=7&ft=11&tf=0&pageid=1

0
 

Author Comment

by:PROJHOPE
ID: 19575207
I am constantly getting user ID and password are incorrect when trying to establish a connection to the Exchange server.

Yet the same user/password works for Outlook Web Access.

So I guess either a setting or something has changed in 2007 that prevents this from working?

I read the link but my problem appears to be different.
0
 
LVL 6

Expert Comment

by:mmconsultant
ID: 19575402
You may find this article useful as it address your certificate issue:

http://www.themachelpdesk.com/modules.php?op=modload&name=News&file=index&catid=&topic=19
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 

Author Comment

by:PROJHOPE
ID: 19576131
That looked very promising however when I export the certificates and place on the Mac Office Cert Mgr, I am unable to do auto-detect and then I get login failures so that isn't the problem.

We have two servers Exchange 2003 and Exchange 2007.  Exchange 2003 users have no problem connecting to Apple Mail or Entourage to their accounts.

All Exchange 2007 users are unable to event get past the setup.  

We have compared local security policy on both servers and they are identical...something in Office 2007 doesn't like the parameter from Office 2003.

We select exchange account and the information does default in correctly...it just doesn't complete the account setup for 2007 exchange users.

Upped the point value this is near impossible..
0
 

Author Comment

by:PROJHOPE
ID: 19578512
Let me ask another way...is there someway in Exchange Manager to trace the communication or attempt to retrieve mail?

Tomorrow I am going to review the logs on the Macintosh to see if that gives me anything but looking for some type of footprint.
0
 
LVL 6

Expert Comment

by:mmconsultant
ID: 19588289
If it's an authentication issue, you may find something in the Security and/or Application logs ...

The Console logs will probably provide better info though ...
0
 

Author Comment

by:PROJHOPE
ID: 19595296
The authentication fails yet the account still retrieves the mail go figure....wondering if anyone has come across this.

Receive errors like the user/password cannot authenticate to the server, ignore and continue but the mail still is received.

However the mail is receiving, it is not receiving the entire mailbox (i.e. 2006 mail shows but 2007 does not appear)

Trying to pinpoint this...
0
 
LVL 6

Accepted Solution

by:
mmconsultant earned 1500 total points
ID: 19605541
Anything in the console logs or event viewer?

0
 

Author Comment

by:PROJHOPE
ID: 19610100
Nothing I see nothing in event viewer on the server or the console logs...here is the kicker and others seem to have the same problem.

When you establish the account through the wizard and enter in the userID/password you receive userID/password is incorrect on servername.domain.com.

This error is incorrect and either misleading or a bug on connecting.  You can ignore the error but then you will not receive mail.

This same user ID/password combo works on web access, outlook on a PC.

I tried this account on a linux machine and received 'Exchange Connector 5.5 supports only Exchange 2000 or 2003'

So it fails to connect on various non-Windows OSes this is a problem that we may need to call Microsoft.

Unless anyone can add insight this question can be closed.
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question