• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1381
  • Last Modified:

Lost Information Server Password: Trend Micro ServerProtect

The business I work for is switching IT vendors and we will soon be moving our two servers to a different provider. Almost everything server-related is Greek to me. The new IT provider needed the Admin. User password, which I was able to do without a problem. However, they also need a password that is being requested by Trend Micro Server Protect Management Console 5.58. We are running Server 2003. When I try to open the Console (we need to uninstall the Trend Micro because our license expired and we are using a different solution) I am prompted for an Information Server password. I have no idea what it is and our current IT provider has no clue either. They offered to do a *network audit* in order to figure out the password they never documented, apparently. I really need help with this. Any thoughts, tips, suggestions? Thank you.
1 Solution
For the manual uninstall of Trend Micro Serverprotiect 5.58, this is it: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-111580&id=EN-111580
nicholasjwolfAuthor Commented:
Perfect! Thank you MidnightOne.
Ken KnowlesPresidentCommented:
FYI: That link is no longer valid.

Featured Post

2017 Webroot Threat Report

MSPs: Get the facts you need to protect your clients.
The 2017 Webroot Threat Report provides a uniquely insightful global view into the analysis and discoveries made by the Webroot® Threat Intelligence Platform to provide insights on key trends and risks as seen by our users.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now