troubleshooting Question

Java Error when istalling a program

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donnatroniousFlag for United States of America asked on
SoftwareJavaWindows XP
3 Comments1 Solution305 ViewsLast Modified:
I am trying to install the software here, http://www.initiatesystems.com/products_services/resolve/Pages/Initiate_Auditor.aspx, on my windows xp desktop.

I get an error like this,

InstallShield Wizard
*************************
java.lang.NoClassDefFoundError: run
Exception in thread "main'

BEFORE I get the error I am seeing

InstallShield Wizard
**************************
Searching for Java(tm)Virual Machine... Verifying Java 1.4.2 by Sun
Microsystems

I have tried uninstalling all java components and reinstalling different versions and running the install again, always with the same error.  I have also gone here,
http://www.java.com/en/download/help/testvm.xml
and
http://www.java.com/en/download/installed.jsp
and they say my java installations are fine.
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