Outlook 2003 - email received - embedded screenshot handling
Posted on 2007-07-25
Outlook 2003 connected to Exchange Server 2003.
Only one Outlook client has this issue. This person cannot receive emails that include in-line screenshot images. They show up with the red 'x' in the upper left-hand corner of the image box, but the infobar is not shown that normally indicates a blocked image.
I've troubleshot blocked image handling, safe sender's, mail format, etc...and everything appears to be the same as my Outlook client, which receives screenshots successfully. We're using Word as our email editor.
Also, it's curious that when I attempt to insert a screenshot image into an outgoing email, and double-click the image...i get the 'Format Picture' dialogue box. But, when the troubled client attempts to double-click an image in an outgoing message of their own, they are taken into mspaint application, never receiving the Format Picture dialogue box.
Very strange the way this troubled client is handling screenshot images. My guess is it is some obscure setting the user has unknowingly changed.
Anyone dealt with this before? Thanks-