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Outlook 2003 - email received - embedded screenshot handling

Outlook 2003 connected to Exchange Server 2003.

Only one Outlook client has this issue.  This person cannot receive emails that include in-line screenshot images.  They show up with the red 'x' in the upper left-hand corner of the image box, but the infobar is not shown that normally indicates a blocked image.

I've troubleshot blocked image handling, safe sender's, mail format, etc...and everything appears to be the same as my Outlook client, which receives screenshots successfully.   We're using Word as our email editor.

Also, it's curious that when I attempt to insert a screenshot image into an outgoing email, and double-click the image...i get the 'Format Picture' dialogue box.  But, when the troubled client attempts to double-click an image in an outgoing message of their own, they are taken into mspaint application, never receiving the Format Picture dialogue box.

Very strange the way this troubled client is handling screenshot images.  My guess is it is some obscure setting the user has unknowingly changed.

Anyone dealt with this before?  Thanks-
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mattguil
Asked:
mattguil
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2 Solutions
 
peakpeakCommented:
Do the First Standard Procedure: Delete the users profile and recreate it.
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mattguilAuthor Commented:
Trying to avoid that.  This is the owner of the company, and he does not want to lose his cached data...recent email drop-down, etc.

Thanks-
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peakpeakCommented:
You can always save the .nk2 file and restore it
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mattguilAuthor Commented:
Nice!  I've never heard of that....

do I just copy it out, and then place it back into its normal location within the file system after the profile is recreated?
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peakpeakCommented:
Yes, if the profile name is the same. You could try it out yourself:
Go to C:\Documents and Settings\<profile>\Application Data\Microsoft\Outlook\<profile>.NK2 and move it away (close Outlook first). Now start Outlook and make a new message, enter some known name in the address field, no Cache. Close Outlook and restore the file. Start Outlook and make a new message, cache restored
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peakpeakCommented:
Sorry,should be C:\Documents and Settings\<USER>\Application Data\Microsoft\Outlook\<PROFILE>.NK2
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FrankcoCommented:
Hi mattquil,

Two things to check.

One, clear the OLK folderl
To clear the hidden folder:
Open an any attachment in Outlook that you can and choose File Save As from the application that opened the attachment.
Note the name of the OLK folder. It will be named OLK with a random number after it.
Now, go to C:\Documents and settings\<profile>\Local settings\Internet temporary files and type in the name of the OLK folder at the end of the path. Delete the files from this location.

Note: the OLK folder is truely hidden. The only way to see it is to type in the exact path in Windows Explorer.

Two: Regisgter these dlls.
Close Outlook. Click the Start button and select Run. Type or cut and paste each of the commands below one at a time.

regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"
regsvr32 /u "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"

Let us know how you do,
cheers,
frankco

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peakpeakCommented:
Nope! Don't !
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mattguilAuthor Commented:
peakpeak - does Frankco's suggestion pose a possible risk?  corruption or application instability?

or, are you playing?
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peakpeakCommented:
I''d never "play" .... but don't complicate things. I really don't think thats the answer
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peakpeakCommented:
be simple, delete the profile, and retry
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mattguilAuthor Commented:
Thanks, Frankco.  Success!

If you don't mind, what tipped you off that the OLK folder was suspect?  It was absolutely loaded with data...almost 400 MB.

I completed both suggestions with success.  

Both experts, your suggestions were much appreciated.

PeakPeak, I'm going to split points because you taught me something new as well reagarding the .nk2 file.

Thanks!
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peakpeakCommented:
nk2 knowledge is never bad matt !!!
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FrankcoCommented:
Hi mattguil,

OLK folder: It's a common problem for issues like this.

By the way, registering the dlls and ocx files poses no risk. Windows should register them automatcally but, sometimes fails and the result will be a red x in place of inline images.

Thank you for the assist.
cheers,
frankco
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