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Outlook Rule Not working Exchange Environment

Posted on 2007-07-25
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Last Modified: 2012-06-27
I've have a couple of simple rules setup in Outlook to move emails from certain people to different folders.

My Mailbox is setup as follows:

Mailbox - Spyder357
-Inbox
-Mike
-Jamie

My rule to move jamie's emails from my Inbox to the folder Jamie is working but the rule for Mike is not.

I'm running an Exchange 2003 environment with Outlook 2003 and 2007 clients, I've tested on both and the rule doesn't work.

Some quick info
-At first I thought it might be because Mike has multiple email addresses in our orginization.....but then again so does Jamie so no deal there.
-I deleted and recreated rule several times....still having the problem
-Rather then just selecting Mikes email address from the address book like normal I even typed in all of his addresses manually and it still isn't catching his emails.
-Lastly I added the condition: "do not process anymore rules" in his rule thinking maybe another rule down the list was complicating things....still doesn't work.

I don't know what to do here...any ideas?
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Question by:spyder357
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Expert Comment

by:mass2612
ID: 19570571
Hi,

You might want to try starting outlook with the /cleanrules switch in order to remove all your server and client based rules and then setup the Mike rule alone and re-test.

http://www.petri.co.il/outlook_2003_command_line_switches.htm
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Expert Comment

by:trickz_2
ID: 19571038
I have seen it work much better if you select an e-mail from mike first and then set up the rule. This will populate the name the way outlook sees it.
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Author Comment

by:spyder357
ID: 19571258
I figured out what it was and I feel like an idiot.....:)

Mike's emails are forwarded to me through Exchange so the emails don't acutally come "From" Mike but his contacts.

So I changed the rule to send any emails "To" Mike into his folder.

Just a slight flaw in my logic and of course a critical detail I forgot to included the above paragraph.

-E
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Closed, 125 points refunded.
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