Tray 2 on a LaserJet 4100 stuck at "custom"  Printer will not pull paper from it easily.

Posted on 2007-07-25
Last Modified: 2010-11-30
I have a laserjet 4100.  My problem is that it will never feed from tray 2 unless I hit go a couple of times.  If I take out the paper, it says that tray 2 custom out of paper.

If I look in the web interface under paper handling, it allows me to change the paper type, but the paper size is stuck at custom and can not be changed.

I checked the sliders in the try itself and both of them are set at ltr.  I'm not sure why it's saying that it's a custom size.

I tried a factory reset and it did not change anything.
Question by:Jared Luker
    LVL 37

    Expert Comment

    It could be a problem with the paper size switches. The sliders in the tray activate switches that tell the printer what size paper is loaded. If something is wrong either with the switches themselves or the mechanism that activates them, your problem can happen.

    If your printer has more than 1 tray, or if you have another identical printer, try comparing the trays, to see if there are any differences in the mechanism. Or just swap trays to see if the problem is with the tray or the printer. If the problem is with the switches themselves you may need a service call.
    LVL 9

    Accepted Solution

    The printer will only print from a tray containing the proper size and type of paper matching the print request. You need to set the paper size to standard and make sure the guides are set properly for the size of paper you are using.
    Not sure on the 4100 but on other HP models there is a switch on the tray to switch between standard and custom. It is usually BLUE. If the switch is set to standard then the sensor on the printer must be defective or possibly jammed with a piece of paper.
    LVL 7

    Expert Comment

    Try changing it in windows. I know that sounds goofy but i have had sevreal users have the same problem and it turned out to be that in the windows print dialog box it was set incorrectly. Its worth a look.
    LVL 17

    Author Comment

    by:Jared Luker
    Blue switch... sure enough.  Right on the money!

    Thanks everyone!

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