AOL turns itself back on!

My customer is having a problem with AOL 9.0.  When he shuts it down, it turns itself back on.  Is this a feature like restarting a connection?  Or should I try reinstalling the thing?

Any ideas would be helpful.  I'm not much of an AOL user.
tom12gaAsked:
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Marc ZConnect With a Mentor Commented:
Grab a copy of TcpView, http://www.microsoft.com/technet/sysinternals/utilities/tcpview.mspx
download, run and close AOL, watch it to see what is turning the connection back on.  It may be an Automatic Update trying to get out through AOL, or even an AOL update trying to get out. A security program of AOL trying to check for updates.   There may be a simple setting somewhere to turn the auto check off, but we kind of need to know what is on the machine that may be trying to access the net. Like Java, or Quicktime, or Itunes, or any number of programs that just want to dial out at any old time. Even an email program that is minimized but not shut off.

Let us know what shows up.

Have you scanned this system for malware, as well?
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war1Commented:
Greetings tom12ga !

In Control Panel, go to Internet Options > Connections.  Select never dial this connection. Click OK.

If no joy, something else is starting AOL. Reinstall the program.

Best wishes, war1
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Serena HsiMarketing ConsultantCommented:
This happens with much older PCs and a dialup connection.

AOL 9.0:

1. From the sign-on screen click the Setup button, and then click the Expert Setup button.
2. Highlight an access number and click the Edit button.
3. Uncheck Automatically reconnect me and ignore interuptions when using this connection.
4. Click the OK button. Click No to set for all numbers in location.

AOL 9.0 VR:

1. From the sign-on screen click Connect options, then click Advanced Settings.
2. Click Quick Edit.
3. Select No beside the Auto-Reconnect option for each access number.
4. Click Save, then Close.

More installation help:
http://en.allexperts.com/q/Problems-using-AOL-1026/AOL-9-Installation.htm
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Serena HsiMarketing ConsultantCommented:
Any number of things can dump you off a dial-up connection.. someone picking up the receiver for the land line telephone, line noise from your service carrier, you accidentally kicked the modem, etc. That's why AOL has that option to enable (or disable) automatic connection.
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tom12gaAuthor Commented:
Thanks so far, however, the customer is using a fairly new and hot graphics workstation and gets access over a LAN with a fast DSL connection.  Is it possible that there is a modem installed that is doing this?  I will check this tomorrow.  Any other ideas in the meantime?

Tom
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war1Commented:
If you do the following, the modem will not be able to dial.

In Control Panel, go to Internet Options > Connections.  Select never dial this connection. Click OK.
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Marc ZCommented:
It could also be a virus trying to get out by using the connections so check for spyware/virus.
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war1Commented:
tom12ga, any update?
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tom12gaAuthor Commented:
Sorry, I got busy with other things.  It seems it had to do with the customer's DSL service getting interrupted.  It hasn't gone away.  There is definitely no modem involved.
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Marc ZCommented:
Thanks,
Marc
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