Problem printing in MS Word
Posted on 2007-07-26
Hello all, I have a Windows XP SP2 Professional laptop running in my network. It has Word 2000 installed, with the appropiate SP's for Office 2000. This laptop is also connected to a networked printer. Other users are also connected to this printer. Whenever the user of the laptop tries to open Word email attachments, they open fine, but when he tries to print, it locks up his computer, and he gets a message saying that Word has stopped responding. The print job is "stuck" at the printer queue, so no one else can print either until I purge the pending print jobs. All users have the same print drivers. I have tried opening\saving the documents to his desktop and try to print, but same problem. Any ideas?