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When one of our user replies to an email in Outlook 2007, Font style changes to Italics automatically

Here is an interesting issue (atleast for me)
When one of our user replies to an email in Outlook 2007, Font style changes to Italics automatically, She can manually turn Italics off and send the message, but when the recipents tries to replies her back , his message also turns to Italics...This is happening in same exchange server. recipent is outlook 2003 user. Any thoughts will be helpful..
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kavlins
Asked:
kavlins
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1 Solution
 
czcdctCommented:
Something weird going on in that OUtlook 2007 client. It's not an Exchange happening. One assumes this message is also cross posted to an Outlook forum as well?
Exchange will either preserve the message or convert it to plain text. It won't arbitarily change the message in the manner you see.
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SembeeCommented:
Does the problem follow the user to another machine.
If not then it is an issue with that local machine.
If it does, then you have to look further.

Simon.
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kavlinsAuthor Commented:
Sembee,
I havent checked that yet, let me do that
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kavlinsAuthor Commented:
Seebee,
The problem is only on that machine, I believe its something related to the setting in Outlook 2007?
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SembeeCommented:
If the problem does not follow the user then you have to start looking at the machine.
I find with Outlook issues that only three things fix them.

1. New Outlook profile
2. New Windows profile
3. Wipe the machine.

That is after removing any third party tools that could be getting in the way - AV and Antispam being the prime candidates.

Simon.
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kavlinsAuthor Commented:
Simon,
Looks like the First option (New Outlook Profile) itself fixed the problem. Let me double check it. Thanks
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kavlinsAuthor Commented:
Simon,
The user says the problem arised again when someone responds to her email, It is in Italics,I will appreciate if you have any other thoughts ?
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SembeeCommented:
In that case it has to be something about the machine.
Try a new Windows profile.

Simon.
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