mass storage not support by windows message when upgrading windows nt server to windows 2003 in vmware enviroment

hello expert,

I have a dell optiplex gx 520 with vmware loaded.

I install windows nt server sp6 on within the vmware enivorement as a P.D.C.

everything works fine.

I Decided to upgraded the  virtual P.D.C to windows 2003 server.

when i ran the compatible test a MASS STORAGE ERROR was  reported.

ERROR MESSAGE: YOU COMPUTER HAS A MASS STORAGE DEVICE
           
               THAT IS NOT SUPPORT BY WINDOWS.

               SETUP WAS UNABLE TO MIGRATE THE DRIVER FOR THIS DEVICE.

I attempted to force my way pass the message and succeed until the

the first reboot stage.

The dreaded blue screen of death ,


i attempted to restart the virtual machine

several times but on each occassion when the system attempts to boot into windows

2003 the same blue screen..

I do not have an special hardware on my host workstation in fact it is running

windows server 2000 for the last 3 years without any problem.

I am struck do not what else to do.


please help.



 
jomfraAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jeff BrownGlobal Helpdesk SupervisorCommented:
The device your using inside VMware is a virtual disk controller  and has nothing to do with your host machines disc controller.   When setting up your Virtual machine you were given a few options for how to set up the virtual machine.  Can you print a list of the options you chose.  Specifically  what version of VMware    3-6  i think now and was it workstation, server, player??   and how you set up the disk  (raw dynamic  all allocated  broken into 2gig chunks)  controller uses  (vmware has 2 virtual controllers its possible to use one is a scsi one the other is an atapi. this will help us narrow down what the problem could be.  Its more than likely  there is an option in  2003  setup for you to hit the f6 key to add drivers for non standard supported controllers.  (floppy drive is required for this.)   i've installed server 2003 on alot of vmware setups tho and never had to use that option .
0
jomfraAuthor Commented:
hello wildstar10,

Response to questions ask.

>> specifically  what version of VMware    3-6  i think now and was it workstation, server, player??  

I am using vmware workstaion version 5.5.0 build 18463.


>> When setting up your Virtual machine you were given a few options for how to set up the virtual machine.  Can you print a list of the options you chose.



(1) Virtual machine configuration --- Typicial

(2) guest os ---- windows nt

(3) location --- I setup a folder on my D partition before.

(4) Network type --- I chose " USE HOST ONLY NETWORK"

(5) disk size ---- 4 GB

I should mention i was not aware that vmware had two 2 virtual controllers

configuation, hence i alway use the default SCSI.

when i read your post i did some inquery  then i saw that the other option

was IDE


concern the response to question

>>> and how you set up the disk  (raw dynamic  all allocated  broken into 2gig chunks)  

I am unsure, i never really fiddle with any DISK setup option the only things

I would add to the virtual setup is SOUND ADAPTER AND USB CONTROLLERS.


for my usb keyboard and mouse.

I hope i answer all you questions

Thanks

0
Jeff BrownGlobal Helpdesk SupervisorCommented:
Ok in reviewing your information i've found the problem but not necessarily a solution.

when you set up the virtual machine you used windows NT settings which undoubtedly includes a windows NT supported virtual scsi device which will be a very legacy device which windows 2003 does not support.  The configuration of the windows 2003 compatible virtual scsi device will undoubtedly have many many more features to it.

there is a VMWARE kb article that explains how to upgrade your scsi driver to one that is 2003 compatible  
http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=922&sliceId=1&docTypeID=DT_KB_1_1&dialogID=15051069&stateId=0%200%2015047415

hope this helps
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.