troubleshooting Question

WIndows 2000 Boot issues

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NetworkOperations asked on
Windows 2000
4 Comments1 Solution161 ViewsLast Modified:
Hi all,

I have a computer issue that I need help with. I have a clients computer that is running Windows 2000. It was hit with a nasty array of virus that I was able to clean out. However, when I would try to connect to microsoft updates,  the computer would be unable to download updates. I started looking into some troubleshooting ideas after I discovered it was the BITS that was causing the issue. One sight told me to remove the KB842773-x86 update and then reinstall it. So I did and I was prompted for a restart. Not thinking of what the consequences might be I went ahead and restarted the machine. Now I cannot get into the computer at all. After I try booting it will get just past the Win2000 load screen and then powercycle itself just before you can get to where you load your windows credentials. This is true in safe mode as well. Sadly the clients computer is the only one in my office with WIndows2000, and I am really at a loss on what I can do to reload the missing WIndows Update so that I can get into the machine. I have the missing file on a usb key but so far I have not been able to access the needed file from the broken computer.

Any Help Would be Great

--A Network Administrator scratching his head in confusion
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