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read messages become unread after a few minutes using exchange 2003

I administer an SBS 2003 R2 Server Standard running exchange 2003 for email.  All of the users have a problem after they read mail it gets marked as read but within 20 min the read messages are marked as unread.  They are using Outlook 2003 SP2 as their email client.   This also seems to be causing a problem for blackberry users because they are receiving the same email multiple times.

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Jason
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Now that i have been able to make it to that customer only two people are having the issue and meither of them are using blackberry.  The blackberries are using pop  and outlook is using the default for exchange, which in my exhaustion i have forgotten what it is.  One user has Outllook 2003 SP1 and the other SP2.
I have fixed it.  I have  a POP3 account configured to exchange server so they can send mail using their other domain and i had to stop that account from receiving mail.