read messages become unread after a few minutes  using exchange 2003

Posted on 2007-07-26
Last Modified: 2007-12-19
I administer an SBS 2003 R2 Server Standard running exchange 2003 for email.  All of the users have a problem after they read mail it gets marked as read but within 20 min the read messages are marked as unread.  They are using Outlook 2003 SP2 as their email client.   This also seems to be causing a problem for blackberry users because they are receiving the same email multiple times.

Pleas Help

Question by:msupport
    LVL 15

    Accepted Solution

    What protocol are the Exchange users using? (POP, IMAP, MAPI, OWA?)
    LVL 22

    Assisted Solution

    the only way something like this could be happening is if something else is touching your store. What 3rd party programs do you have installed on the Exchange server? Antivirus? anything like that? shut them all off and see if the problem goes away. then you can turn them back on one by one til you find the culprit and address it with the vendor.

    you mention blackberry, do you have blackberry enterprise server? or are clients just doing redirect?


    Author Comment

    Now that i have been able to make it to that customer only two people are having the issue and meither of them are using blackberry.  The blackberries are using pop  and outlook is using the default for exchange, which in my exhaustion i have forgotten what it is.  One user has Outllook 2003 SP1 and the other SP2.

    Author Comment

    I have fixed it.  I have  a POP3 account configured to exchange server so they can send mail using their other domain and i had to stop that account from receiving mail.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    Easy CSR creation in Exchange 2007,2010 and 2013
    The purpose of this video is to demonstrate how to set up a Mailchimp campaign. This will include styling and adding elements to a newsletter/email. This will be demonstrated using a Windows 8 PC. Mailchimp will be used. Log into your Mailchim…
    This Micro Tutorial demonstrates  how Internet marketers work with competitive analysis data, and a common task in data preparation is creating separate column for domains. You will then extract from a list of URLs.

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now