Help Desk tool Free

Hello
IS there a tool free of course for Help DEsk to IT department, probably as Experts-exchange it self
Regards.
jmsienriqueAsked:
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hernst42Commented:
A good free ticketing system is http://otrs.org/

EE is not really a help desk, its more like a forum with a special user rating. EE does not care if a question can't be answerd and blocks you from your work.
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FishMongerCommented:
Another really good ticketing system is RT from http://bestpractical.com/products.html

It's free and open source.
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jmsienriqueAuthor Commented:
Thanks We will check it
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