CRM - Display Resolved Date on Case Views

Posted on 2007-07-26
Last Modified: 2013-11-24
In CRM when resolve a case, my client would like to see the date the Case was resolved displayed in My Resolved Case view and Resolved Case views.  As resolved date is not a Case attribute I know that I could add an attribute of Resolved Date against the Case entity, but I would still need to populate the Resolved Date with the actual date on which the case was resolved.  Can I write a On Change form script for this and if so what is the script?  I am not a programmer so unsure how to do this.
Question by:juliedy
    1 Comment
    LVL 8

    Accepted Solution

    if a case is resolved, it cannot be modified. you could just use the last modified date.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    When CRM stops functioning propperly or mysteriously disappears then this is something you should always check. This can be useful when looking at an end users machine or your own machine if you are the end user. It may be fairly obvious to some but…
    Note: You must have administrative privileges in order to create/edit Sharing Rules. ( (SFDC) is a cloud-based customer relationship management (CRM) system. It is a database most commonly used by sales an…
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!
    This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor ( If you're looking for how to monitor bandwidth using netflow or packet s…

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now