Receving replacement blackberry

Posted on 2007-07-26
Last Modified: 2009-07-29
I am purchasing a used blackberry from EBAY to replace my current blackberry. I have a BES enterprise server, and was wondering what are the steps to get the new phone working once I receive it. I know I have to call my carrier and do the phone number transfer but an not sure what needs to be done to the blackberry to get the emails pushed to it..

Question by:zingab
    LVL 12

    Expert Comment

    Ask your Blackberry system administrator to add your BB to the BES.
    This can be done via an activation.
    Wireless (from BES V4): When your account is created on the BES and a password is set, click on enterprise activation and type in your email adress and password. Then click on activate.
    Wired: Install the BB desktop manager on your local pc and reconcile the BB from there.

    See also
    LVL 7

    Expert Comment

    If you have a recent Desktop Manager (4.2) then you can do a switch device. It make a backup of your current BlackBerry device, then it ask you to connect the new one. It restore your data and it activate your new BlackBerry device. If you don't have the option switch device, then the BES administrator has turn this feature off by IT Policy and you have to contact the administrator.

    You can download the latest Desktop Manager at:


    Author Comment

    so just a backup and restore should do it without doing anything on the server itself? that sounds much easier.
    LVL 7

    Accepted Solution

    Yes it is much easier, but you need to do it with Switch Device option.


    Author Comment

    will test and let you know

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    A brand new malware strain was recently discovered by security researchers at Palo Alto Networks dubbed “AceDeceiver.” This new strain of iOS malware can successfully infect non-jailbroken devices and jailbroken devices alike.
    If your app took Google’s lash recently, here are the 5 most likely reasons.
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now