Adobe Illustrator Crashes on save

Posted on 2007-07-26
Last Modified: 2013-12-02
I am currently using Adobe Illustrator CS3 and when I try to save a file the computer freezes and I lose my work. Why is this happening? How can I stop it?

Below is my system specs:
"      Intel Pentium 4
"      Microsoft Windows XP with SP 2
"      1.5 Gigs of RAM (more than double the minumum requirement)
"      128MB of video RAM
"      111 GB of available hard-disk space
"      1280X1024 resolution
"      DVD-RW drive

Adobe Minimum Requirements:
"      Intel® Pentium® 4, Intel Centrino®, Intel Xeon®, or Intel Core" Duo (or compatible) processor
"      Microsoft® Windows® XP with Service Pack 2 or Windows Vista" Home Premium, Business, Ultimate, or Enterprise (certified for 32-bit editions)
"      512MB of RAM
"      64MB of video RAM
"      1GB of available hard-disk space (additional free space required during installation)
"      1,024x768 monitor resolution with 16-bit video card
"      DVD-ROM drive
"      QuickTime 7 software required for multimedia features
"      Internet or phone connection required for product activation
Question by:TotalEnergy
    LVL 7

    Accepted Solution

    Normally this occours when user dont have right o temp dir. If not in case (power user or admin) then is there really disk space in system disk.
    LVL 9

    Expert Comment

    Have you ever tinkered with Windows services via services.msc???

    If you have Print Spooler set to "Manual" instead of "Automatic" that can create the problem you're experiencing.
    LVL 7

    Expert Comment

    Print Spooler don't affect to saving the document. Only Printing and Print Preview.
    LVL 9

    Expert Comment

    Ripin, not so fast. Others have had trouble with Print Spooler set to manual. Here are some more steps to work through. I had thought I'd wait to post them in case the Print Spooler setting would fix his problem.

    1.) Go into your "Printer and Faxes" folder from the "Start" menu and delete the postscript printer and any networked printers. You will now have no printers setup on your comp.

    2.) Deactivate Adobe Illustrator CS3 by opening CS3, clicking on the "Help" button in the top menu bar, then click on "Deactivate" and follow the instructions. (If you don't do this you will play HELL getting CS3 reactivated when you reinstall the program!)

    3.) Go to the "Control Panel" from the Start menu and go to "Add or Remove Programs". Uninstall Adobe Illustrator CS3 completely and totally.

    4.) Download, and/or, reinstall the Adobe Generic PostScript Printer Driver accordingly.

    a) Start the installation of the postscript printer. When asked, "How is your printer connected to your computer?" choose "It is directly connected to my computer" option (even though your networked printer really won't be directly connected).

    b) Next, under "Available Ports", choose, "File: (Local Port)" option. (This is where I went wrong originally. I had the postscript port set identical to my networked printer port which looked like this "\\Pavilion\OfficeJetR80" ).

    c) Click next at the highlighted "Generic PostScript Printer" option. I don't think choosing "shared or not shared" matters. I have mine set to "not shared".

    d) Check "Yes" on the "Do you want this to be your default printer" and "NO" on "Do you want to print a test page". Then click on "Install".

    When the "Do you want to configure your printer setting now?" dialogue appears, you can check "No" and go with the default settings. I went with the default for now and it works fine.

    After you get through all of that, restart your computer. Check to make sure that the postscript printer IS set as the default printer before reinstalling CS3 by going to your "Printer Faxes" folder in your Start menu. Also, do not add your networked printer yet! (Wait till after you reinstall CS3.).

    Next, go ahead and install Adobe Illustrator CS3. Enter serial number and reactivate. Done!!

    Now you can go ahead and set your networked printer back up. Just make sure that the postscript printer is set as the default printer any time you work in CS3.
    LVL 1

    Expert Comment

    also happens when you have Version Cue enabled.

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