I am running Blackberry Enterprise Server 4.1 for Exchange on SBS 2003. One of the users fried her blackberry device and got a new one. I did the enterprise activation and the correct PIN number of the device shows up in BES but she can't send or receive mail. When I look at the user properties, there is no Blackberry device info - where it normally says "read-only" and shows the type of device - that section is missing. Not sure how to troubleshoot this. Should I delete the user and start over?