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I would delete the user and readd her in the BES.<br />
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In addition, it may be wise to wipe the new BB device in addition.<br />
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I hope this helps !<br />

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I would delete the user and readd her in the BES.

In addition, it may be wise to wipe the new BB device in addition.

I hope this helps !


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I am running Blackberry Enterprise Server 4.1 for Exchange on SBS 2003. &nbsp;One of the users fried her blackberry device and got a new one. &nbsp;I did the enterprise activation and the correct PIN number of the device shows up in BES but she can't send or receive mail. &nbsp;When I look at the user properties, there is no Blackberry device info - where it normally says &quot;read-only&quot; and shows the type of device - that section is missing. &nbsp;Not sure how to troubleshoot this. &nbsp;Should I delete the user and start over?
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I am running Blackberry Enterprise Server 4.1 for Exchange on SBS 2003.  One of the users fried her blackberry device and got a new one.  I did the enterprise activation and the correct PIN number of the device shows up in BES but she can't send or receive mail.  When I look at the user properties, there is no Blackberry device info - where it normally says "read-only" and shows the type of device - that section is missing.  Not sure how to troubleshoot this.  Should I delete the user and start over?

Blackberry device info missing from user after enterprise activation - email doesn't work

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.