• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2506
  • Last Modified:

Live Messenger stopped working

I'm having trouble getting Windows Live Messenger to work. It was fine for a couple of years and then this week it stopped. I had been using beta 8.5 version. I've tried repairing the installation (from the Control Panel Add/Remove Programs) and also I've tried uninstalling, rebooting, re-installing, but to no avail.

At the same time I get two error messages when I shut down:
  CTicketManagerWnd fails to close
  dwwin.exe also fails to close.

Any ideas.
Running WindowsXP Pro with all latest updates.
0
LMCITSUPPORT
Asked:
LMCITSUPPORT
  • 3
  • 2
  • 2
  • +1
1 Solution
 
daleoranCommented:
I've seen on another forum that some users were having a similiar problem after installing a Logitech webcam.
0
 
LMCITSUPPORTAuthor Commented:
No hardware changes involved. Do not have a webcam attached!
0
 
daleoranCommented:
Try stopping applications from running at startup and see if it helps

http://www.netsquirrel.com/msconfig/msconfig_xp.html

and then add them back one at a time to see if the error comes back (if it has gone away). This way you will see if it is an application other than Live Messenger that is causing the problem.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
justchat_1Commented:
Were there any software changes?  Any network changes?  Any updates to Live Messenger?
0
 
DToolshedCommented:
If it is the Beta, then problems should be expected ;)

dwwin.exe is part of the DrWatson error reporting tool, and it getting hung isn't really unusual.

CTicketManagerWnd is from Messenger, I believe. Have you tried uninstalling, and then installing the current stable release, instead of the Beta? And are you using IE version 7 or 6?
0
 
LMCITSUPPORTAuthor Commented:
I have uninstalled the beta 8.5 version and installed the current 8.1 version but have the same problem. I have IE7 installed but only rarely use it since Firefox 2.0.0.5 is my browser of choice. Apart from that I've made no software changes or network changes.
0
 
justchat_1Commented:
Ive heard reports this is due to a windows update recently rolled out.... until it is resolved (if ever) will closing live messenger before you shutdown prevent the error??
0
 
LMCITSUPPORTAuthor Commented:
Pending the release of an update of Live Messenger, I've installed Trillian as an alternative which seems to be working fine with the Messenger a/c.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 3
  • 2
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now