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Cannot print any emails from Outlook

Posted on 2007-07-27
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Last Modified: 2008-06-24
Hi

A user is having probs printing any emails

Despite rebooting the pc outlook still hangs when a user tries to print any email and has to be ended through task manager
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Question by:LFC1980
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Expert Comment

by:war1
ID: 19582656
Greetings LFC1980 !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes, war1
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Accepted Solution

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LFC1980 earned 0 total points
ID: 19584487
Cheers for all the info. However, it turns out the user had a load of other printers in her "printers" settings. Even though the one she wanted was default, we just deleted the other ones (which were printers in diff locations) And that appeared to resolve the issue
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LVL 97

Expert Comment

by:war1
ID: 19584903
LFC1980,

Glad the problem is solved. I thought deleting the outprnt file would solve the problem.
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Author Comment

by:LFC1980
ID: 19588279
No probs....will close the question rather than delete. At least that way someone else can refer to both solutions in future
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