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windows 2000 server explorer errors

Posted on 2007-07-27
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Last Modified: 2013-12-08
Windows 2000 Server standard with terminal services. Just yesterday my users started reporting that the internet explorer was crashiing. it kicks out an error :
microsoft visual c +++
run time error!
 program c:\program files\internet explorer\ieexplore.exe

the program has requested the runtime to terminate it in an usaual way.
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Question by:OneStopPCHelp
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LVL 8

Expert Comment

by:jwphillips80
ID: 19581671
This is generally caused by IE dependent applications.  Try uninstalling a few of them, like AOL IM...
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Expert Comment

by:jwphillips80
ID: 19581677
If you have any toolbars try removing those as well.
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Author Comment

by:OneStopPCHelp
ID: 19581727
no tool bars and no aol however thier is fire fox. should i remove it?
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Author Comment

by:OneStopPCHelp
ID: 19581733
funny thing is i can open my computer  and type in an internet address and surf no issue just ie
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LVL 8

Expert Comment

by:jwphillips80
ID: 19581775
Yeah, It's hard to provide you an answer here as I can't see your application list.  There's some IE dependent program on your computer that is causing this error.  you only have two options here:  one, find the program and uninstall it or two, try another browser like opera.
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Author Comment

by:OneStopPCHelp
ID: 19581786
i can take a screen shot of the application list and upload it.
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Expert Comment

by:war1
ID: 19582287
Greetings OneStopPCHelp !

1. An addon may be interfering. Disable Addons.  If you have Windows XP SP2, go to Tools > Add-on Manager, and uncheck the addons.

If using Windows XP SP1 or earlier, disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

3. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

4. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

5. If no joy, run the System File Checker to repair any broken system files.  Go to Start > Run and type sfc /scannow
and hit OK.  You will need your Windows XP CD when asked.

6. If no joy, repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Best wishes, war1
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Author Comment

by:OneStopPCHelp
ID: 19583068
funny thing if you look above it clearly state that this is windows 2000 server with ts
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Expert Comment

by:war1
ID: 19583336
OneStopPCHelp,

Sorry about that.  Since you are using Windows 2000, it is ealier to fix:
1. Check if plugin is interfering. Disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Clear your cache.  Go to Tools > Internet Optins > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

3. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

4. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, antispyware, popup blocker, ad blocker, and all Norton programs.

5. IF no joy, perform a repair of Internet Explorer. From Control Panel select Add/Remove Programs. Scroll down to Microsoft Internet Explorer and highlight it. Click on the Add/Remove button. When the IE Tools menu comes up, select Repair. Click OK.

6. If repairing does not work, uninstall and reinstall IE. At the same IE Tools menu, select "Restore the previous Windows configuration". Then reinstall Internet Explore.

You can also access the IE Toolbar by clicking Start > Run and type

rundll32 setupwbv.dll,IE6Maintenance
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Expert Comment

by:jwphillips80
ID: 19583670
I would love to see the application list.  Please upload or cut and paste from a task manager/similar application.
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Expert Comment

by:war1
ID: 19601058
OneStopPCHelp, any update?
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Author Comment

by:OneStopPCHelp
ID: 19614253
Nothing worked-had to restore the server from a backup image.
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Expert Comment

by:war1
ID: 19614344
OneStopPCHelp, glad the problem is fixed.  Reimage is a fast fix.
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Expert Comment

by:Computer101
ID: 22584417
PAQed with points refunded (500)

Computer101
EE Admin
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ID: 22584547
PAQed with points refunded (500)

Computer101
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