Out of Office Assistant Not Working Correctly

Posted on 2007-07-27
Medium Priority
Last Modified: 2009-12-16
out of office assistant doesn't work if i change someones email on exchange and keep the previous email from forwarding to him? if i delete his previous email as an alias( hope im using the term correctly) that pretty much deletes the old email address right?
Question by:d3strudo80
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LVL 19

Expert Comment

ID: 19582835
Are you trying to get the out-of-office assistant to not work?

No exactly sure I follow - but yes, if you remove or change the email alias/address associated with an account the out of office assistant will definitely stop working. The out of office assistant is basically a rule that executes any time a message hits the users mailbox....if you change/remove their email address the incoming messages will never reach their mailbox....hence never triggering the out of office assistant.

I hope that helps, let me know if I misunderstood!

Author Comment

ID: 19582864
what i want is to change the persons email  so they can use their new email while their old email sends out a out of office message and block or delete the alias or keep the old email from forwarding any mail to the new email

Author Comment

ID: 19582871
and the person needs to be logged into a computer to have out of office assistant to work?. it can't work solely over the exchange server?
LVL 19

Expert Comment

ID: 19582924

First off - no, they do not need to be logged into a computer for the assistant to work. The Exchange server can handle that duty, but the message has to hit the user's mailbox first. There is the problem...

If you leave the old email address associated with the user's mailbox, then they'd have to leave the out of office assistant turned on forever AND they'd continue to receive the messages to the old address (which I know you don't want to have happen).

So your best option would probably be to create a whole new mailbox for this user, with the new email addresses, and leave the old mailbox in place with the out of office assistant turned on.

There's no way to have the Exchange server handle specific email addresses if they are not associated with a mailbox.
LVL 19

Accepted Solution

aissim earned 1500 total points
ID: 19582964
Let me word that better:

First, remove the old email aliases from the user's mailbox and assign the new desired email aliases to that user. Next create a whole new user (say Username_Old) and assign the old email address/alias to this mailbox. Then login as Username_Old, log into Outlook and set the Out of Office assistant.

The user can continue working as if nothing ever happened, with his/her new email address in place. The Username_Old mailbox will just collect email sent to the old address (and can be checked periodically if need be).

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