[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1497
  • Last Modified:

All of a sudden, external drive causes "USB Power Surge" and "Device Not Recognized" errors

On my PC, my mouse and printer use the USB ports on the back of the CPU, and the two ports on the front of the CPU usually hold my Wacom table and my external hard drive.  Every now and then I will unplug one of the two front plugs to plug in a microphone or digital camera transfer device.

For the first time today, I couldn't access my external drive.  It is usually recognized as drive K:, but today the system wasn't recognizing it (it wasn't showing up in the list when I go to My Computer).  When I unplugged and plugged the USB back in, I got the a power surge message ("Pwer Surge On Hub Port. One of the USB device has exceeded the power limits...")  I had never seen this error before.

I have tried various troubleshooting, like clicking the Reset button in the error message, unplugging all USB cords and disconnecting them from the power source, restarting, etc.

I've tried to put the USB cord for the external drive in all the different USB outlets and it still isn't recognized.  Sometimes I get the power surge error message, sometimes a "USB device not recognized" error, and sometimes no error message - but in all cases, it isn't recognized.

I've put the Wacom tablet in several different outlets, and it continues to work all the time.

So - I'm wondering if the external drive is drawing too much power, and so will a USB Powered Hub fix that?  (It's strange - I haven't saved anything additional to the external drive recently, or even used it at all in at least a week).

Or could it be a problem with the drive itself?  It's a Western Digital.  The power light comes on and off when I turn the power button.  I've used this drive, in conjunction with the other products on the system (Wacom, printer, etc) for a couple of years and never had a problem before today.

Thanks for any help you can provide.
0
artella
Asked:
artella
  • 4
  • 3
  • 3
  • +2
2 Solutions
 
ezatonCommented:
It could be that the WD has become faulty. Can you connect it to another computer, for tests?
0
 
artellaAuthor Commented:
I hadn't even thought of that.  I'll do that right now and report back...
0
 
artellaAuthor Commented:
I just tried it in my laptop and it said "One of the USB devices to this computer has malfunctioned, and Windows does not recognize it."

So --- what does that mean?  Is the drive dead for good?
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 
nobusCommented:
you can diagnose if it is the external case, or the drive itself if you connect the disk to a working pc.
or if you put a working dik in the case.
btw - i never suggest usb powered devices, always use those that have their own power
0
 
ezatonCommented:
Indeed. It sounds more like the usb adapter (case). It doesn't mean your data is lost, but it can mean your enclosure is faulty. As said by nobus, The data might be saved by actually taking the disk out of the case and connecting it to a computer either by usb adapter, or internally.
0
 
TomeryosCommented:
If none of the above helped, you should check the external enclosure itself,
there are recorded events of users having the same problem you are reporting when the case doesn't have a fan or doesn't disspiate the heat that the hard drive emits good enough.
You can check this by checking the temprature of the hard drive while you use it, or even by simply touching the case, common sense will kick in
0
 
artellaAuthor Commented:
Is this just a matter of opening up the enclosure and taking out some sort of drive?  I actually wasn't aware that could be done.  Any tips before I try it?
0
 
nobusCommented:
some are meant to put a drive in by the user (even dvd drives), but some are not easyly opened, like maxtor's
0
 
artellaAuthor Commented:
I have removed the disk from the case.  There is no USB on the drive itself.  There are several prongs in the back.  I don't have an extra bay on my computer - I just have two working disc drives.  The bay that is open has space for 2 USBs and a slot for a camera card.  So I don't know how I can connect the disk internally. Is there another way to connect it internally, if I don't have any extra bay?  Or do I not have any other options, except to try to send it to a data recovery place.
0
 
ezatonCommented:
The special connectors are SATA and power connectors (two power connectors - one on each side). The case acts as an adapter and converter from "internal SATA disk" to "USB". so that the internal drive has no USB interface at all.
You can find a red (usually, or, somewhat less common, a yellow) cable inside your computer (that means - opening it), which will allow you to connect the disk, however, I would not recommend you do it yourself if you are not familiar with it.
Most likely you do not need the expensive services of a data recovery company, but the cheaper services of a PC/Mac technician, who will connect the disk internally to your computer and will show you how to retrieve the data (which is rather simple, when you get the hang of it).
Still - although this is a technician-level job, if you are not familiar with any technician in your area, cannot arrive into any computer lab around, only then use recovery services, which are expensive. I can hardly believe a "real" recovery is required.
0
 
nobusCommented:
here is how to set up an IDE drive :  http://www.pcstats.com/articleview.cfm?articleID=1059
note that you do not need to mount in in a bay, just let it hanging on the cables, - just be sure the electronics or metal do not touch anything (or put a plastic bag over it.)
and here a guide for installing SATA drives :  http://www.seagate.com/support/kb/disc/howto/sata_install_tshoot.html
0
 
Computer101Commented:
Forced accept.

Computer101
EE Admin
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 4
  • 3
  • 3
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now