problem with querying TCP/IP

Posted on 2007-07-27
Last Modified: 2012-05-05
Setting up a new computer and I cannot connect to the internet, says it can't query TCP/IP. I know the Internet connect is working because my old computer can connect. How do I fix this? I've used diagnostics and the ping succeeded, but it still won't connect.
Question by:kmack36
    LVL 10

    Expert Comment

    reinstall tcp/ip package

    Author Comment

    How do I do this? I need explicit, step-by-step directions. Thanks.
    I've already done all the Windows diagnostics I could find and tried the WinSockXPFix.
    So far, no improvement.
    I've tried booting off XP disc, but couldn't figure out how to reinstall the files.
    LVL 5

    Accepted Solution

    Go into the control panel, into the network settings, uninstall TCP/IP and reboot. Then reinstall it again.
    You may also want to go so far as to remove the network card and reboot as well.
    Hope that helps, let me know how it goes.

    Assisted Solution

    You could always try resetting the IP package.

    Clcik Start --- Run, type in cmd and click ok.
    In the command window enter:
    netsh int ip reset c:\resetlog.txt

    which will reset your IP. What OS are you using? Vista or XP.
    I've had several people experiencing problems with Vista because it sometimes automatically uses IPv6 instead of IPv4. If this is the case you simply had to change the checkbox from IPv6 to IPv4 in the properties of your network connection.

    Expert Comment

    click start got to network connections, right click on your local area connection, select properties
    click on Internet protocol(TCP/IP) reboot your computer. go to start, control panel , network connections
    click install, select protocol, click add, click h65ave disk, type in C:\Windows\inf click next reboot this should clear up the problem.
    LVL 17

    Assisted Solution

    You can also try in Windows XP to:

    1. Start > Control Panel

    2. Select Security center

    3. At the bottom of the Window, select Windows Firewall

    4. In General tab - turn off the firewall.

    See if you can connect to the internet. Also is there any anti virus programs installed?

    Assisted Solution

    if you are using a cable modem you may want to powercycle it and any router as well
    LVL 1

    Expert Comment

    Forced accept.

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