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Nav corporate 10.1 overinstall of 7.6 - post install problems, remainders of previous install
We recently upgraded from Nav 7.6 corporate to 10.1 corporate on a Windows 2000 SBS running Terminal Services. We used Symantec's documentation to do this. Their procedure is to:
uninstall legacy Quarantine Console
uninstall legacy System Center Console
run a special .exe from their CD that relates to 'rolling' up the version - they clearly state
not to use the standard setup.exe in the root
do various post-install routines in particular unlocking the server group
Here's a record of our experience and the problems we now have:
1) Our first step - uninstalling the Quarantine Console snap-in Add/Remove programs didn't work. The uninstall seemed to be looking for the file in the wrong place. We located the file and tried running it manually - it told us that the program was already uninstalled. We decided to leave it as is. Uninstall of System Center from Add/Remove programs went through smoothly.
2) Continued with the install using special 'rollup' version of .exe as per documentation which seemed to go smoothly. After finishing we went into System Centre and noticed that the server listed there was a server that had been decommissioned years earlier - it was not the name of the current server. After a lot of hacking around we managed to delete the old server and then the old group and created a new group and had the new server name recognized.
3) Still continued to have various problems - deploying to clients, etc. - so we did a repair installation with the CD with the CD's autorun menu. First Installed System Center then Symantec Server ,finally tried to install Quarantine, the last item didn't install.
4) Repair seemed to go fine and all the major functions seem ok - liveupdate, scheduling
scanning, deploying to clients, etc. - but we are left with the following problems:
a) in System Center the status of the server seems to randomly fluctuate between being
activated and deactivated. For example, we go into System Center and unlock the group, the server icon is 'blue' active. We click on it - it goes 'red' inactive. Sometimes shutting down the console and restarting it gets the System Centre activated; sometimes it takes several times of going in and going out before it becomes active. Have rebooted the server, cleared the System Center cache, run the discovery, etc. Nothing seems to change the basic random deactivation situation.
b) Quarantine Console - we tried installing from CD but message comes up it is already installed - yet it's not present as far as we can tell.
uninstall legacy Quarantine Console
uninstall legacy System Center Console
run a special .exe from their CD that relates to 'rolling' up the version - they clearly state
not to use the standard setup.exe in the root
do various post-install routines in particular unlocking the server group
Here's a record of our experience and the problems we now have:
1) Our first step - uninstalling the Quarantine Console snap-in Add/Remove programs didn't work. The uninstall seemed to be looking for the file in the wrong place. We located the file and tried running it manually - it told us that the program was already uninstalled. We decided to leave it as is. Uninstall of System Center from Add/Remove programs went through smoothly.
2) Continued with the install using special 'rollup' version of .exe as per documentation which seemed to go smoothly. After finishing we went into System Centre and noticed that the server listed there was a server that had been decommissioned years earlier - it was not the name of the current server. After a lot of hacking around we managed to delete the old server and then the old group and created a new group and had the new server name recognized.
3) Still continued to have various problems - deploying to clients, etc. - so we did a repair installation with the CD with the CD's autorun menu. First Installed System Center then Symantec Server ,finally tried to install Quarantine, the last item didn't install.
4) Repair seemed to go fine and all the major functions seem ok - liveupdate, scheduling
scanning, deploying to clients, etc. - but we are left with the following problems:
a) in System Center the status of the server seems to randomly fluctuate between being
activated and deactivated. For example, we go into System Center and unlock the group, the server icon is 'blue' active. We click on it - it goes 'red' inactive. Sometimes shutting down the console and restarting it gets the System Centre activated; sometimes it takes several times of going in and going out before it becomes active. Have rebooted the server, cleared the System Center cache, run the discovery, etc. Nothing seems to change the basic random deactivation situation.
b) Quarantine Console - we tried installing from CD but message comes up it is already installed - yet it's not present as far as we can tell.
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ASKER
Thanks for the info. Did you run nonav to uninstall NAV completely and then reinstall the new version or did it somhow manage to uninstall just all version 8 components leaving the new install intact?
ASKER
I would like to close this as I have not had a reply to my last query in 3 weeks.
SOLUTION
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ASKER
Yes, I agree some useful information, thanks. However, I had a little trouble understanding what actually was done so perhaps a recap and I will close this and award points.
Recap: (Please correct if wrong)
1)NAV uninstalled completely with Nonav
2) new version freshly installed
And this is the jimmymcp02 and Vee Mod preferred/recommended method for installing new versions of Symantec Corporate NAV product as opposed to doing an 'overinstall' where the old product is left in place and it's left to the installation program for the new product to do all the work of properly uninstalling the unnecessary parts of the old install and at the same time keeping the parts that might be desired e.g. exclusions.
Recap: (Please correct if wrong)
1)NAV uninstalled completely with Nonav
2) new version freshly installed
And this is the jimmymcp02 and Vee Mod preferred/recommended method for installing new versions of Symantec Corporate NAV product as opposed to doing an 'overinstall' where the old product is left in place and it's left to the installation program for the new product to do all the work of properly uninstalling the unnecessary parts of the old install and at the same time keeping the parts that might be desired e.g. exclusions.
ASKER
If jimmymcp02 can offer a final comment I will close the question.
SOLUTION
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Looks like you´ll have to clean up, had this problem with Backup Exec once.
Microsoft Cleanup Tool
http://support.microsoft.com/kb/290301
The tool cleans registry not folders and files.
Robert Lundqvist
Small Business Specialist
Sweden