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Help with blue screen error

A blue screen keeps popping up on my computer.
Here is the message that appears on the blue screen.

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time youve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disc space. If a driver is identified in the Stop message, disable to driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode emove or disable components, restart your computer, press F* to select Advanced Startup Options, and then select Safe Mode.

Technical information:

***STOP: 0x0000007E (0xC0000005, 0x8058FB2D,0xBACFF944, 0xBACFF640


Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."


The only option that will work is 'Last Know Good Configuration.' Any other options I choose will not allow windows to start up and my computer keeps restarting over and over. Any help would be geratly appreciated!!

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CareyG
Asked:
CareyG
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1 Solution
 
Alan Huseyin KayahanCommented:
        Hi CareyG
                Please upload the dump files located in %SystemRoot%\Minidump to www.ee-stuff.com for us to analyze.

Regards
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CareyGAuthor Commented:
How do I find that file?
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CareyGAuthor Commented:
I found the dump file but it wont let me upload on the site you sent me to. Its saying this...
Invalid Question value
No comment specified
Invalid file type
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CareyGAuthor Commented:
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Alan Huseyin KayahanCommented:
  Hi CareG
                 *Do you have a creative soundblaster live sound card?
                 *Since when do you encounter this issue? What was your last action?
                 *Do you encounter this issue while adding a hardware/installing a driver?
                 *Do you have any Symantec applications installed (Veritas Backup exec or AV)
                 *Is this a clean installation or upgrade from a previous installation?

          According to my analysis, following article best fits your issue
http://support.microsoft.com/kb/940322

Regards  
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Alan Huseyin KayahanCommented:
            Do you play Quake 4 ?
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CareyGAuthor Commented:
Ok this is when it started. My power supply was burning so I brought it in to the shop. They replaced my power supply, tested my system, ran  a virus scan, told me all was good and gave it back to me. This started happening the day I brought my computer home. No idea why and it never happened before that. My son recently installed some games on here, I know he plays San Andreas multiplayer online. Thats really the only new info I have. The computer is only 8 months old and this has never happened before. Thanks so much for all your help.
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Alan Huseyin KayahanCommented:
           Did your son install Quake 4 ?
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CareyGAuthor Commented:
No he didnt install Quake.
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JonveeCommented:
Your minidump indicates that your ntkrpamp.exe file may be the problem, and further research suggests a RAM check would be advisable as this could be the underlying cause >
Memtest86+  v1.70 :
http://www.memtest.org/
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CareyGAuthor Commented:
Ok so do I download one of those programs? is there a specific one i should use? And how do I do this, I dont want to mess anything up and have never done this before. lol
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Alan Huseyin KayahanCommented:
        Hi CareyG
               Do you remember the power of the old power supply? (350W?) And the power of current one? Do you know the hardware of the computer (CPU,VGA!,RAM,MAINBOARD) ?
               Does the issue occur in long time from the time PC first booted, then that period shortens?
               I assume RAM is ok, I suspect the following
                   *Power supply
                   *One of the cords blocks either CPU or Display adapter's fan (can be done by mistake while plugging a new hardware)

Regards
             
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CareyGAuthor Commented:
Shoot no I told the guy to throw the old power supply out. I dont know anything about the new one he installed. Here is my computer info:
HP pavilion
AMD Athlon 64X2 dual
Core processor 4200+
2.20 GHz, 2.00 GB of Ram
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JonveeCommented:
Ref your RAM comments:  Ok, well in the previous url suggest you scroll down to "Download (Pre-built & ISOs)" and choose your download.
It may be easiest for you to choose the 6th option which downloads a pre-compiled package to a floppy, the plan being to boot from it.

There is an alternative (*if* you feel comfortable about gaining access to the RAM) because even if your RAM tests ok there is no 100% guarantee that this is so, & it would be advisable to see if you can exchange the RAM.   If you have more than one RAM stick, you could try removing each in turn.

However, having said that, it would certainly be prudent to carry out MrHusy's checks first, they may well be much faster, & conclusive.
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JonveeCommented:
You could download and run Lavalys "EVEREST Free Edition 2.20" from here:
http://www.majorgeeks.com/EVEREST_Free_Edition_d4181.html
Then use it to find your PSU details, & much more.
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Alan Huseyin KayahanCommented:
          HP pavilion !!!!!!!
                  You can not plug a random power supply (that costs15-25 $) to that device. Was the shop a HP service?


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CareyGAuthor Commented:
OMG no!! Why?? What happened?? Shoot!!
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Alan Huseyin KayahanCommented:
          Was the shop a HP service?

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Alan Huseyin KayahanCommented:
           Computers like HP, DELL, IBM and etc, are designed to work efficently with the components they are built. Your pavillion doesnt have X brand mainboard, power supply or etc, they are all HP (or HP approved with HP sticker, produced for HP) unlike the open built computers (example : asus mainboard, kingston ram,ati display adapter). You can install any hardware you want to open built computers, but not brand computers like above. It has a very little chance to work. Sometimes these brand computers does not even pass the POST screen that warns you "incompatible hardware" ( I especially encountered this issue with non HP RAM). It has to warn in product manual "Only replace with HP products".
             I suggest you to bring your computer to an HP service.
                 
Regards  
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CareyGAuthor Commented:
Oh man. I am going to go back to the shop I brought it to and ask them if they replaced with a HP power supply. If not I will demand my money back and go to an HP shop. Will this cause my hard drive to crash?? I have so many important files saved as I work from home and all my work is saved on here.
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Alan Huseyin KayahanCommented:
              Well, power supply is the only hardware which connects almost every single hardware, and I have encountered completely irrepairable computers due to cheap power supplys. No one can say this will cause your x hardware to crash, but I recommend you not to power up that computer untill it arrives to HP service.
                HP parts are not sold individually, can only be maintained by HP services, so I assume if the shop was not a HP service, they used a random power supply. This is unprofessional.
               Here you can locate nearest authorized HP service http://hp.infonow.net/bin/findNow?LIST_LIST_KEY=2-11856441400000587260&CLIENT_ID=HP_LOC_USA_SRV&PAGE=Search.html
                About your work, never keep your important data in only 1 media (your HDD). Buy a DVD writer and keep backups in DVDs.

Regards
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JonveeCommented:
Good luck with your data recovery whatever form it may take, hopefully all your important files can be recovered.
Success too in getting the computer professionally fixed.  
Perhaps when all is resolved you may want to post an update here.  Thank you.
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