Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Uninstall corrupted Trend Micro

Posted on 2007-07-29
Medium Priority
Last Modified: 2013-11-22
Clients computer became very infected...
Trend Micro PC Cilling Internet Security 2006 installed...
TM was not in task bar...I could not get it open...
Tried to uninstall TM, no joy...I tried to re-install TM and would not install unless I uninstalled the old version...
So I am assuming whatever infected the computer corrupted Trend Micro...

Disabbled  the 4 TM services, installed Kaspersky and AVG antispyware, between the 2 I found some 200 infections...some viurese but mostly malware stuff...

Still could not either uninstall the old version of TM or reinstall the same copy of TM...

Deleted the TM folders in Program files, and worked my way thru the registry deleting any and all references to TM that I could find...about 75 entries or so...
There were about a dozen registry entries for TM that would not let me delete them...

So...betwen a rock and hard place...cannot get Trend Micro off, nor get it on...Could leave it there and
let Kaspersky and AVG do it's thing, but KAS is the trial version and client has a paid for TM, which he would rather use...

So...not sure what to do next...but trying to avoid a rebuild...but that might be the only way out...

Question by:stevem5000
LVL 32

Accepted Solution

r-k earned 750 total points
ID: 19588760

Assisted Solution

spiritfan earned 750 total points
ID: 19630051
First, try removing the program in safe mode. Also, try using "Remove on Reboot" (http://www.snapfiles.com/get/removereboot.html). Lastly, refer to this article from Microsoft: (http://support.microsoft.com/kb/324632) which may be the answer to your problem. Good luck!

Author Comment

ID: 19658304
Folsk...sorry I took so long to reply and give points...

Neither suggestion worked...the TM tool wouldn;t work and Ithink because the tool is for 2005 version and I was working with a 2006 version...

The snapfiles and msoft didn;t help either...

And this could be because I had deleted a lot of files and cleand much of the TM stuff out of the registry that the tool could not work...

At any rate I rebuilt from scratch...working fine...

Splitting the points...good ideas and you waited a long time for me to get my act together...

LVL 32

Expert Comment

ID: 19658317
No problem on the time. Thanks for the update and glad things are better!

Expert Comment

ID: 23715613
For anyone who may be interested, I recently had a problem with removing TM but after booting into safe mode I was able to remove it.

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to explain how to manually move a SEP client to a different client group by performing steps on the client-side. These steps may prove particularly useful because they allow the client to move after it has alrea…
Have you ever tried to find someone you know on Facebook and searched to find more than one result with the same picture? Perhaps someone you know has told you that they have a 'facebook stalker' or someone who is 'posing as them' online and ta…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
Suggested Courses

572 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question