Windows 2003 Server Freezing - DMP files attached

Hi there,

Over the past few weeks my Windows 2003 SP1 server has been freezing up for some reason.  Before I install SP2 on it, I was wondering whether anybody might be able to look at the attached DMP files so that I know where to start looking?

Thanks!

Pete
LVL 1
peterkennedyAsked:
Who is Participating?
 
zoofanCommented:
Seems to be directly on point.

http://www.windowsbbs.com/showthread.php?t=44751

He ended up with a compatibilty issue between bios and windows atapi system driver.  My advice would be to load SP2 and check M/B manufacturer support for known issues with that board and 03server, wouldnt reccomend a bios update unless you find a known bug/fix I truly think sp2 will take care of this.

zf
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peterkennedyAuthor Commented:
Here is the link to the ZIP file containing 3 DMP files:

https://filedb.experts-exchange.com/incoming/ee-stuff/4194-Server.zip 
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zoofanCommented:
Have you looked at the process list in task manager to see what's taxing the cpu? ctr-alt-del task manager/process tab, and also event log for an abundence of error reports.

zf
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peterkennedyAuthor Commented:
Not yet, although the server does seem to be running pretty slowly for some reason.  I will have a look at that and the event slogs and get back to you...
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zoofanCommented:
OK,  downloaded your dmp's dumpchk can not open them, error 80070002

zf
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zoofanCommented:
Maybe try opening the orginals,

"Using Dumpchk.exe"
http://support.microsoft.com/kb/156280/


zf
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zoofanCommented:
Got the files opened, am outputting them now.

zf
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zoofanCommented:
Ok, well have 03r2 here so am downloading the symbols library for 03 sp1 might take a bit.

zf
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zoofanCommented:
dump_WMILIB dump_WMILIB.SYS Tue Mar 25 02:13:00 2003

The WMI driver cause the dump for file mini07232007-01.dmp

Am analyzing the others now.

sp2 is going to a first step I think(might want to start the download)

zf

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zoofanCommented:
From 04 03 dump
80800000 80a6b000   nt       ntoskrnl.exe Thu Mar 24 19:41:23 2005 (42435E33)
80a6b000 80a97000   hal      hal.dll      Thu Mar 24 19:28:37 2005 (42435B35)
bf800000 bf9d0000   win32k   win32k.sys   Wed Oct 05 20:37:08 2005 (434471B4)
bf9d0000 bf9e6000   dxg      dxg.sys      Thu Mar 24 19:27:25 2005 (42435AED)
bff40000 bff48000   framebuf framebuf.dll Tue Mar 25 04:46:25 2003 (3E802571)
f53f0000 f541a000   Fastfat  Fastfat.SYS  Thu Mar 24 19:40:20 2005 (42435DF4)
f5572000 f5580000   ipfltdrv ipfltdrv.sys Thu Mar 24 19:33:57 2005 (42435C75)
f627a000 f62ca000   HTTP     HTTP.sys     Thu Mar 24 19:40:36 2005 (42435E04)
f654a000 f65b6000   srv      srv.sys      Fri Sep 01 10:32:26 2006 (44F8447A)
f6780000 f67afd80   exifs    exifs.sys    Fri Apr 02 02:08:21 2004 (406D1165)
f6b18000 f6b34000   dump_atapi dump_atapi.sys Thu Mar 24 19:28:49 2005 (42435B41)
f6b34000 f6b49000   Cdfs     Cdfs.SYS     Thu Mar 24 19:40:55 2005 (42435E17)
f6b49000 f6b5a000   Fips     Fips.SYS     Thu Mar 24 19:40:33 2005 (42435E01)
f6b5a000 f6bda000   mrxsmb   mrxsmb.sys   Mon May 08 13:18:45 2006 (445F7D75)
f6bda000 f6c13000   rdbss    rdbss.sys    Mon May 08 13:18:53 2006 (445F7D7D)
f6c3b000 f6c65000   afd      afd.sys      unavailable (00000000)
f6d05000 f6d36000   netbt    netbt.sys    Thu Mar 24 19:40:31 2005 (42435DFF)
f6d36000 f6d97000   tcpip    tcpip.sys    Tue May 23 21:02:22 2006 (4473B09E)
f6d97000 f6db0000   ipsec    ipsec.sys    Thu Mar 24 19:40:49 2005 (42435E11)
f6db0000 f6dc7de0   VETEBOOT VETEBOOT.SYS Thu Aug 10 22:27:53 2006 (44DBEB29)
f6df0000 f6e785a0   VETEFILE VETEFILE.SYS Thu Aug 10 22:27:54 2006 (44DBEB2A)
f6e79000 f6e8d000   usbhub   usbhub.sys   Thu Mar 24 19:30:46 2005 (42435BB6)
f6ed5000 f6f15000   update   update.sys   Thu Mar 24 19:40:27 2005 (42435DFB)
f6f15000 f6f4c000   rdpdr    rdpdr.sys    Thu Mar 24 19:30:20 2005 (42435B9C)
f6fac000 f6fb6000   Dxapi    Dxapi.sys    Tue Mar 25 02:06:01 2003 (3E7FFFD9)
f6fbc000 f6fc5000   dump_WMILIB dump_WMILIB.SYS Tue Mar 25 02:13:00 2003 (3E80017C)
f6fdc000 f6fe9000   netbios  netbios.sys  Thu Mar 24 19:33:21 2005 (42435C51)
f6fec000 f6fff000   raspptp  raspptp.sys  Thu Mar 24 19:40:43 2005 (42435E0B)
f6fff000 f7019000   ndiswan  ndiswan.sys  Thu Mar 24 19:40:46 2005 (42435E0E)
f7019000 f702e000   rasl2tp  rasl2tp.sys  Thu Mar 24 19:40:29 2005 (42435DFD)
f702e000 f7058000   USBPORT  USBPORT.SYS  Thu Mar 24 19:30:43 2005 (42435BB3)


from 0620 dump

f6780000 f67afe60   exifs    exifs.sys    Thu Aug 25 20:29:05 2005 (430E6251)
f6890000 f6899000   ndisuio  ndisuio.sys  Thu Mar 24 19:33:16 2005 (42435C4C)
f6b18000 f6b34000   dump_atapi dump_atapi.sys Thu Mar 24 19:28:49 2005 (42435B41)
f6b34000 f6b49000   Cdfs     Cdfs.SYS     Thu Mar 24 19:40:55 2005 (42435E17)
f6b49000 f6b5a000   Fips     Fips.SYS     Thu Mar 24 19:40:33 2005 (42435E01)
f6b5a000 f6bda000   mrxsmb   mrxsmb.sys   Mon May 08 13:18:45 2006 (445F7D75)
f6c02000 f6c3b000   rdbss    rdbss.sys    Mon May 08 13:18:53 2006 (445F7D7D)
f6c3b000 f6c65000   afd      afd.sys      unavailable (00000000)
f6d05000 f6d36000   netbt    netbt.sys    Thu Mar 24 19:40:31 2005 (42435DFF)
f6d36000 f6d97000   tcpip    tcpip.sys    Tue May 23 21:02:22 2006 (4473B09E)
f6d97000 f6db0000   ipsec    ipsec.sys    Thu Mar 24 19:40:49 2005 (42435E11)
f6db0000 f6dc7e20   VETEBOOT VETEBOOT.SYS Mon Apr 16 02:24:47 2007 (462316AF)
f6dc8000 f6e509c0   VETEFILE VETEFILE.SYS Mon Apr 16 02:24:48 2007 (462316B0)
f6e79000 f6e8d000   usbhub   usbhub.sys   Thu Mar 24 19:30:46 2005 (42435BB6)
f6ed5000 f6f15000   update   update.sys   Thu Mar 24 19:40:27 2005 (42435DFB)
f6f15000 f6f4c000   rdpdr    rdpdr.sys    Thu Mar 24 19:30:20 2005 (42435B9C)
f6fdc000 f6fe6000   Dxapi    Dxapi.sys    Tue Mar 25 02:06:01 2003 (3E7FFFD9)
f6fec000 f6fff000   raspptp  raspptp.sys  Thu Mar 24 19:40:43 2005 (42435E0B)
f6fff000 f7019000   ndiswan  ndiswan.sys  Thu Mar 24 19:40:46 2005 (42435E0E)
f7019000 f702e000   rasl2tp  rasl2tp.sys  Thu Mar 24 19:40:29 2005 (42435DFD)
f702e000 f7058000   USBPORT  USBPORT.SYS  Thu Mar 24 19:30:43 2005 (42435BB3)
f7058000 f7080000   ks       ks.sys       Thu Mar 24 19:41:03 2005 (42435E1F)
f7080000 f7094000   redbook  redbook.sys  Thu Mar 24 19:28:46 2005 (42435B3E)
f7094000 f70a9000   cdrom    cdrom.sys    Thu Mar 24 19:28:57 2005 (42435B49)
f70a9000 f70bc000   i8042prt i8042prt.sys Thu Mar 24 19:41:05 2005 (42435E21)
f70bc000 f70d1000   serial   serial.sys   Thu Mar 24 19:28:29 2005 (42435B2D)
f70d1000 f70e9000   parport  parport.sys  Thu Mar 24 19:28:25 2005 (42435B29)
f70e9000 f7104000   VIDEOPRT VIDEOPRT.SYS Thu Mar 24 19:29:53 2005 (42435B81)
f7138000 f713b820   VETFDDNT VETFDDNT.SYS Mon Aug 29 19:04:24 2005 (43139478)
f7174000 f7193000   Mup      Mup.sys      Thu Mar 24 19:40:49 2005 (42435E11)
f7193000 f71c9000   NDIS     NDIS.sys     Thu Mar 24 19:40:26 2005 (42435DFA)
f71c9000 f725e000   Ntfs     Ntfs.sys     Thu Mar 24 19:40:29 2005 (42435DFD)
f725e000 f7285000   KSecDD   KSecDD.sys   Thu Mar 24 19:28:53 2005 (42435B45)
f7285000 f734b000   dmboot   dmboot.sys   unavailable (00000000)
f734b000 f7370000   fltmgr   fltmgr.sys   Mon Aug 21 05:59:45 2006 (44E98411)
f7370000 f7383000   CLASSPNP CLASSPNP.SYS Thu Mar 24 19:40:23 2005 (42435DF7)
f7383000 f739f000   atapi    atapi.sys    Thu Mar 24 19:28:49 2005 (42435B41)
f739f000 f73c9000   volsnap  volsnap.sys  Thu Mar 24 19:29:10 2005 (42435B56)
f73c9000 f73f5000   dmio     dmio.sys     Thu Mar 24 19:30:02 2005 (42435B8A)
f73f5000 f741c000   ftdisk   ftdisk.sys   Thu Mar 24 19:29:00 2005 (42435B4C)
f741c000 f7432000   pci      pci.sys      Thu Mar 24 19:34:14 2005 (42435C86)
f7432000 f7466000   ACPI     ACPI.sys     Thu Mar 24 19:34:09 2005 (42435C81)
f7487000 f7490000   WMILIB   WMILIB.SYS   Tue Mar 25 02:13:00 2003 (3E80017C)
f7497000 f74a6000   isapnp   isapnp.sys   Tue Mar 25 02:16:35 2003 (3E800253)
f74a7000 f74b4000   PCIIDEX  PCIIDEX.SYS  Thu Mar 24 19:28:48 2005 (42435B40)
f74b7000 f74c7000   MountMgr MountMgr.sys Thu Mar 24 19:27:23 2005 (42435AEB)
f74c7000 f74d2000   PartMgr  PartMgr.sys  Thu Mar 24 19:40:34 2005 (42435E02)
f74d7000 f74e7000   disk     disk.sys     Thu Mar 24 19:28:58 2005 (42435B4A)
f74e7000 f74f3000   Dfs      Dfs.sys      Thu Mar 24 19:30:28 2005 (42435BA4)
f74f7000 f7507000   uagp35   uagp35.sys   Thu Mar 24 19:34:11 2005 (42435C83)
f7507000 f7511000   crcdisk  crcdisk.sys  Thu Mar 24 19:29:40 2005 (42435B74)
f7527000 f7532000   Msfs     Msfs.SYS     unavailable (00000000)
f7537000 f7544000   Npfs     Npfs.SYS     Thu Mar 24 19:30:04 2005 (42435B8C)
f7547000 f7555000   msgpc    msgpc.sys    Thu Mar 24 19:33:31 2005 (42435C5B)
f7557000 f7564000   wanarp   wanarp.sys   Thu Mar 24 19:34:07 2005 (42435C7F)
f7567000 f7574000   netbios  netbios.sys  Thu Mar 24 19:33:21 2005 (42435C51)
f7577000 f7586000   intelppm intelppm.sys Thu Mar 24 19:28:40 2005 (42435B38)
f7587000 f7593000   vgapnp   vgapnp.sys   Thu Mar 24 19:29:55 2005 (42435B83)
f7597000 f75a0000   watchdog watchdog.sys Thu Mar 24 19:30:19 2005 (42435B9B)
f75a7000 f75b2000   fdc      fdc.sys      unavailable (00000000)
f75b7000 f75c1000   serenum  serenum.sys  Thu Mar 24 19:28:27 2005 (42435B2B)
f75c7000 f75d1000   kbdclass kbdclass.sys Tue Mar 25 02:03:10 2003 (3E7FFF2E)
f75d7000 f75e1000   mouclass mouclass.sys Tue Mar 25 02:03:09 2003 (3E7FFF2D)
f75f7000 f7605000   imapi    imapi.sys    Thu Mar 24 19:29:10 2005 (42435B56)
f7607000 f7610000   ndistapi ndistapi.sys Thu Mar 24 19:34:11 2005 (42435C83)
f7617000 f7626000   raspppoe raspppoe.sys Thu Mar 24 19:34:16 2005 (42435C88)
f7627000 f7630000   dump_WMILIB dump_WMILIB.SYS Tue Mar 25 02:13:00 2003 (3E80017C)

and from 0723 dump

f6193000 f61e3000   HTTP     HTTP.sys     Thu Mar 24 19:40:36 2005 (42435E04)
f6503000 f656f000   srv      srv.sys      Fri Sep 01 10:32:26 2006 (44F8447A)
f6761000 f6790e60   exifs    exifs.sys    Thu Aug 25 20:29:05 2005 (430E6251)
f6af9000 f6b15000   dump_atapi dump_atapi.sys Thu Mar 24 19:28:49 2005 (42435B41)
f6b15000 f6b2a000   Cdfs     Cdfs.SYS     Thu Mar 24 19:40:55 2005 (42435E17)
f6b52000 f6b63000   Fips     Fips.SYS     Thu Mar 24 19:40:33 2005 (42435E01)
f6b63000 f6be3000   mrxsmb   mrxsmb.sys   Mon May 08 13:18:45 2006 (445F7D75)
f6be3000 f6c1c000   rdbss    rdbss.sys    Mon May 08 13:18:53 2006 (445F7D7D)
f6c1c000 f6c46000   afd      afd.sys      unavailable (00000000)
f6ce6000 f6d17000   netbt    netbt.sys    Thu Mar 24 19:40:31 2005 (42435DFF)
f6d17000 f6d78000   tcpip    tcpip.sys    Tue May 23 21:02:22 2006 (4473B09E)
f6d78000 f6d91000   ipsec    ipsec.sys    Thu Mar 24 19:40:49 2005 (42435E11)
f6d91000 f6da8e20   VETEBOOT VETEBOOT.SYS Tue Jul 03 04:11:04 2007 (468A0498)
f6dd1000 f6e599c0   VETEFILE VETEFILE.SYS Tue Jul 03 04:11:04 2007 (468A0498)
f6e5a000 f6e6e000   usbhub   usbhub.sys   Thu Mar 24 19:30:46 2005 (42435BB6)
f6eb6000 f6f15000   update   update.sys   Mon May 28 07:30:38 2007 (465ABD5E)
f6f15000 f6f4c000   rdpdr    rdpdr.sys    Thu Mar 24 19:30:20 2005 (42435B9C)
f6f7c000 f6f85000   ndisuio  ndisuio.sys  Thu Mar 24 19:33:16 2005 (42435C4C)
f6fec000 f6fff000   raspptp  raspptp.sys  Thu Mar 24 19:40:43 2005 (42435E0B)
f6fff000 f7019000   ndiswan  ndiswan.sys  Thu Mar 24 19:40:46 2005 (42435E0E)
f7019000 f702e000   rasl2tp  rasl2tp.sys  Thu Mar 24 19:40:29 2005 (42435DFD)
f702e000 f7058000   USBPORT  USBPORT.SYS  Thu Mar 24 19:30:43 2005 (42435BB3)
f7058000 f7080000   ks       ks.sys       Thu Mar 24 19:41:03 2005 (42435E1F)
f7080000 f7094000   redbook  redbook.sys  Thu Mar 24 19:28:46 2005 (42435B3E)
f7094000 f70a9000   cdrom    cdrom.sys    Thu Mar 24 19:28:57 2005 (42435B49)
f70a9000 f70bc000   i8042prt i8042prt.sys Thu Mar 24 19:41:05 2005 (42435E21)
f70bc000 f70d1000   serial   serial.sys   Thu Mar 24 19:28:29 2005 (42435B2D)
f70d1000 f70e9000   parport  parport.sys  Thu Mar 24 19:28:25 2005 (42435B29)
f70e9000 f7104000   VIDEOPRT VIDEOPRT.SYS Thu Mar 24 19:29:53 2005 (42435B81)
f712c000 f712f920   VET_REC  VET-REC.SYS  Mon Aug 29 19:04:23 2005 (43139477)
f7134000 f7137820   VETFDDNT VETFDDNT.SYS Mon Aug 29 19:04:24 2005 (43139478)
f7174000 f7193000   Mup      Mup.sys      Thu Mar 24 19:40:49 2005 (42435E11)
f7193000 f71c9000   NDIS     NDIS.sys     Thu Mar 24 19:40:26 2005 (42435DFA)
f71c9000 f725e000   Ntfs     Ntfs.sys     Thu Mar 24 19:40:29 2005 (42435DFD)
f725e000 f7285000   KSecDD   KSecDD.sys   Thu Mar 24 19:28:53 2005 (42435B45)
f7285000 f734b000   dmboot   dmboot.sys   unavailable (00000000)
f734b000 f7370000   fltmgr   fltmgr.sys   Mon Aug 21 05:59:45 2006 (44E98411)
f7370000 f7383000   CLASSPNP CLASSPNP.SYS Thu Mar 24 19:40:23 2005 (42435DF7)
f7383000 f739f000   atapi    atapi.sys    Thu Mar 24 19:28:49 2005 (42435B41)
f739f000 f73c9000   volsnap  volsnap.sys  Thu Mar 24 19:29:10 2005 (42435B56)
f73c9000 f73f5000   dmio     dmio.sys     Thu Mar 24 19:30:02 2005 (42435B8A)
f73f5000 f741c000   ftdisk   ftdisk.sys   Thu Mar 24 19:29:00 2005 (42435B4C)
f741c000 f7432000   pci      pci.sys      Thu Mar 24 19:34:14 2005 (42435C86)
f7432000 f7466000   ACPI     ACPI.sys     Thu Mar 24 19:34:09 2005 (42435C81)
f7487000 f7490000   WMILIB   WMILIB.SYS   Tue Mar 25 02:13:00 2003 (3E80017C)
f7497000 f74a6000   isapnp   isapnp.sys   Tue Mar 25 02:16:35 2003 (3E800253)
f74a7000 f74b4000   PCIIDEX  PCIIDEX.SYS  Thu Mar 24 19:28:48 2005 (42435B40)
f74b7000 f74c7000   MountMgr MountMgr.sys Thu Mar 24 19:27:23 2005 (42435AEB)
f74c7000 f74d2000   PartMgr  PartMgr.sys  Thu Mar 24 19:40:34 2005 (42435E02)
f74d7000 f74e7000   disk     disk.sys     Thu Mar 24 19:28:58 2005 (42435B4A)
f74e7000 f74f3000   Dfs      Dfs.sys      Thu Mar 24 19:30:28 2005 (42435BA4)
f74f7000 f7507000   uagp35   uagp35.sys   Thu Mar 24 19:34:11 2005 (42435C83)
f7507000 f7511000   crcdisk  crcdisk.sys  Thu Mar 24 19:29:40 2005 (42435B74)
f7517000 f7520000   dump_WMILIB dump_WMILIB.SYS Tue Mar 25 02:13:00 2003 (3E80017C)
f7527000 f7531000   Dxapi    Dxapi.sys    Tue Mar 25 02:06:01 2003 (3E7FFFD9)
f7577000 f7586000   intelppm intelppm.sys Thu Mar 24 19:28:40 2005 (42435B38)
f7587000 f7593000   vgapnp   vgapnp.sys   Thu Mar 24 19:29:55 2005 (42435B83)
f7597000 f75a0000   watchdog watchdog.sys Thu Mar 24 19:30:19 2005 (42435B9B)


Atapi driver and WMI

You have an atapi driver loading during boot?

I will attach all three dumped text files give me one min.

zf
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zoofanCommented:
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zoofanCommented:
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zoofanCommented:
The second one, after removing his optical drives he ended up with a new dump which pointed directly at Dameon tools


zf
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zoofanCommented:
If you desire to do a more accurate analisys before changing anything I suggest changing to a Full Dump and after the next BSOD repost the new file and well go from there.

zf
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peterkennedyAuthor Commented:
Hi zoofan,

Thanks very much for your help.  I will install SP2 in the first instance and as you said perhaps look into a BIOS update while I am at it.  I will do that in the next day or two and let you know how I get on.

Regards,

Pete
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zoofanCommented:
Ok,  I would still change your dump to full until your finished atleast that way if it does happen again we will have more info.

zf
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peterkennedyAuthor Commented:
Hi agian,

I applied Windows 2003 SP2 to the server on Wednesday and so far so good.  I have also changed the dump file to "Complete" as well so if the problem re-occurs we have more information to go on.

I will give it another few days and let you know how things are going.

Thanks again,

Pete
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zoofanCommented:
Glad it helped.


zf
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zoofanCommented:
Still up and running ok?

zf
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peterkennedyAuthor Commented:
Hi zoofan,

All going well without any problems in the event viewer.  This looks like it has solved the problem so I am happy to close this one off now.  

Thanks very much for your help, analysis and suggestions!

Pete
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zoofanCommented:
Glad all is running well.

zf
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