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Microsoft Excel & Outlook not playing nice together

 When I have Excel and Outlook open at the same time and have data from Excel pasted in the Clipboard, reply to an email or open a new email, it causes Excel to do a recovery operation and crashes.  It appears to only happen if I have data freshly pasted in the clipboard from Excel.  Not having any issues with the other Office Applications.
I am running Windows, XP all SP and patches installed on a Dell Laptop D810.  I am running Office AP Professional, all SP and patches installed.
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jwcoop
Asked:
jwcoop
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2 Solutions
 
[ fanpages ]IT Services ConsultantCommented:
Hi,

Have you checked that your Windows Display Drivers are up-to-date?  And your Printer Drivers are also the most recent, and a valid printer is installed as the 'Default Printer'?

You may need to visit the web site of the graphics card vendor &/or printer manufacturer to check this.

Also, you did not say how much RAM your laptop has, or how large your swap file is; these may have influence on the problem... but personally I would check either the display drivers &/or printer drivers in your Windows installation first.

BFN,

fp.
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jwcoopAuthor Commented:
I will check them as you have specified.  I have 2GB of Ram and my Swap Space is set to 2GB.  I have a HP DeskJet 6940 as my default printer and it does a weekly update for drivers and software.
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jwcoopAuthor Commented:
I am now running the latest version of the drivers for my Video card.  I will let you know if that resolves my problem or not.
thanks
jack
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jwcoopAuthor Commented:
That did not fix the problem.  It is very repeatable.  Open Outlook, Open Excel, copy data from Excel into clipboard, click new email in Outlook, Bzzt.... game over, Excel performs Document Recovery.
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jwcoopAuthor Commented:
I have now discovered if I paste info from Excel into clipboard, and open new Word Document, Excel performs Document Recovery.
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[ fanpages ]IT Services ConsultantCommented:
Is this the case for all data copied to the clipboard?

Have you tried reducing the overall quantity to, say, a few, or even just one, cell(s)?

And is the issue just restricted to Outlook & Word?

Can you paste into MS-Wordpad, &/or Notepad, for instance?

BFN,

fp.
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jwcoopAuthor Commented:
It doesn't matter how much data is pasted, one character or a whole spreadsheet.  I can paste into anything, it is just if data has been copied into the clipboard, and then before I have a chance to paste it out, an email comes in or I want to create an email and paste the data, it dies.  If I already have the email open, I can cut and paste without issues.  It is just creating new documents/email with data freshly put in the clipboard.
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[ fanpages ]IT Services ConsultantCommented:
Do you have any Add-Ins installed (and active) in either MS-Outlook or MS-Excel?

I have seen something similar to your issue previously & after a re-boot everything worked well for a while, but I later found that if I removed all the Add-Ins in Excel the issue did not arise again.  I think, although I may be wrong, that the Add-ins included one for an early version Adobe Acrobat, and the Analysis Toolpak.

Just wondered if you had anything of this nature installed too.

BFN,

fp.
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jwcoopAuthor Commented:
Yes I do have the Adobe Add-in loaded.  I am running Adobe Pro 6.0.  I will turn off the addin and see what happens.  Stay tuned.
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[ fanpages ]IT Services ConsultantCommented:
Okie Dokie...
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jwcoopAuthor Commented:
Sorry but the problem is still there.  I tried doing a fix/repair on Office XP and that didn't help.  I am wondering if I removed Outlook and re-installed it, if that would fix the problem?  Is there a tool out there like the Office Cleaner to remove Outlook reg settings?
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[ fanpages ]IT Services ConsultantCommented:
You could uninstall then try "RegClean" (although this utility is no longer supported & it has been removed from all Microsoft download sites).

A quick use of Google for "Microsoft RegClean" should locate various sites where you can download it, but I thoroughly recommend taking a backup copy of your entire registry beforehand &/or using the Windows "System Restore" facility to set a restore point where you can return to.

Also be wary of this known issue:

[ http://support.microsoft.com/kb/299958 ]


BFN,

fp.
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jwcoopAuthor Commented:
Did the un-install, cleanup and re-install, same problem.  I give up...
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[ fanpages ]IT Services ConsultantCommented:
Did you re-patch Office XP to the latest Service Pack & updates when you re-installed?

Of did you just try with the "out of the box" version?
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jwcoopAuthor Commented:
Both and it still fails on both.  This feels like an OS issue and not just an Office problem.  I have not been able to get any other apps to give me the same behavior.  The only other thing I didn't mention is I also have the following MS apps loaded, Project 2002 Standard and FrontPage 2002.  Both of these are kind of a Office related but just newer apps.  I am really frustrated since I have to make sure save my file before I attempt to do anything while working.
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[ fanpages ]IT Services ConsultantCommented:
Did you buy the Office software from Dell?

I would be tempted to contact Dell's customer support... maybe they know of a patch to fix the issue...
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jwcoopAuthor Commented:
We, Lennox International, buy volume licensing directly from Microsoft.
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[ fanpages ]IT Services ConsultantCommented:
Sounds like you have support coverage regardless; so please contact your regional support contact & see if this is a known problem with Dell machines.
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jwcoopAuthor Commented:
Here is their official response, upgrade to the new version of Office.  That's the reason I tried Experts Exchange, hoping somebody would actually know.
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[ fanpages ]IT Services ConsultantCommented:
Sorry, I'm out of ideas... but there are plenty more people available who may know.

May I suggest you place a question in another Topic Area ("Zone") with a pointer reference back to this question?

Perhaps both the MS-Excel & MS-Outlook Zones?


However, if you have software that does not function correctly, then I would not be happy with the official response; unless they are offering you a free upgrade.
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jwcoopAuthor Commented:
Free upgrade, surly you gest, we are talking about Microsoft.
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[ fanpages ]IT Services ConsultantCommented:
...but they have supplied you software that is not fit for purpose.

That's a money back option, if nothing else.
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jwcoopAuthor Commented:
I have been using it for about a year now on this PC and just started having the problem, so I'm not sure if the money back option is valid.  I have to guess some patch has caused the problem but not sure how to unring the bell
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[ fanpages ]IT Services ConsultantCommented:
If the Operating System patches/updates have been installed via Windows Update, they should appear in the list of Installed Programs (see the Control Panel "Add or Remove Programs" applet), so you could selectively remove one/more.

Alternatively, if you have Windows System Restore enabled you could roll-back to a given point in time to see if you can pinpoint when the problem began.

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cshnynyCommented:
I've been following this thread as I have the same problem with 2 clients here at work. After much wailing and gnashing of teeth, it is now resolved. It was the default printer. When I chose another printer and made it the default. The problem vanished. I verified this several times by switching default printers back and forth. Not sure if it's printer specific (probably not). This was an HP LJ 4250. Tech is there now downloading another version of the drivers to see if it stays fixed..as the clients need this default.
If it wouldn't have been for you guys, I'd have never even though about the printer. thanks.
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[ fanpages ]IT Services ConsultantCommented:
Thank you for your input, cshnyny.

Yes, I often find that invalid printer installations, incorrect connection settings, or out-of-date drivers seem to cause a whole heap of issues not just with MS-Office applications but also with some games titles!  My kids have a LEGO game that insists on a HP printer being installed!

Some developers must leave code in their software that tries to connect to a printing devices [in the case of the LEGO game, a specifically named printer model!] maybe for debug purposes, and then forget to remove it before shipping.  Very poor in any respect.

You're very welcome anyway... glad your issue is resolved :)

BFN,

fp.
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jwcoopAuthor Commented:
Just got back from vacation, I will give the changing default printers a try and let you know
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jwcoopAuthor Commented:
Guys
  I changed my default printer from the HP I have connected directly and pointed it to my Adobe PDF print capture printer.  Just like magic the dumping stopped.  It has to be the HP driver.  Ever after removing the driver and putting back a new download, it problem comes right back.  I guess I will just leave the Adobe printer as default since it works.  It's now big deal to choose the printer I want when the time comes to print.
I consider this matter complete.  Not sure who wants the points I put up, but I appreciate getting to the bottom of it.
jack
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cshnynyCommented:
fanpages should get these points, as I got the idea for looking at the printer drivers from fp's first comment to the original question
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[ fanpages ]IT Services ConsultantCommented:
If you wish you may post a (free) question in the "Community Support" (Cleanup) zone:

[ http://www.experts-exchange.com/Community_Support/CleanUp/#browseZones ]

And request that the question be re-opened, so you can close as you wish allocating points to one/more Experts as appropriate.

In any respect, I am glad your issue was resolved :)

BFN,

fp.
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[ fanpages ]IT Services ConsultantCommented:
Yes, thank you for ensuring the archive database is correct.

BFN,

fp.
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