troubleshooting Question

Shift+Del not working for some users in Outlook 2003

Avatar of wtp_issc
wtp_issc asked on
ExchangeOutlook
3 Comments1 Solution934 ViewsLast Modified:
Recently, the behavior of using shift+del in outlook 2003 has changed.  It used to hard delete the item (completely remove it . . . not moved to deleted items).  

Now, using shift+del exhibits the same behavior as just pressing Del.  In other words, it moves the item to the 'deleted items' folder.  

shift+del works properly in outlook 2007.  So, it seems to be a function of Outlook 2003, as opposed to an Exchange setting or something.

Any idea how to fix it?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros