munch007
asked on
Backup Exec Job Fails - Corrupt Log Files?
I am running Veritas Backup Exec 10 (w/Exchange Agent), Windows 2003 Server, and Exchange 2000. I recently started getting the following errors after backup:
\\SERVER\Microsoft Information Store\First Storage Group Error, Exchange failed to return any log files when backing up \\HINTS10\Microsoft Information Store\First Storage Group
Exceptions
Backup- \\SERVER\Microsoft Information Store\First Storage Group WARNING: "\\HINTS10\Microsoft Information Store\First Storage Group\Log files" is a corrupt file.
This file cannot verify.
Byte counts appear to be normal.
\\SERVER\Microsoft Information Store\First Storage Group Error, Exchange failed to return any log files when backing up \\HINTS10\Microsoft Information Store\First Storage Group
Exceptions
Backup- \\SERVER\Microsoft Information Store\First Storage Group WARNING: "\\HINTS10\Microsoft Information Store\First Storage Group\Log files" is a corrupt file.
This file cannot verify.
Byte counts appear to be normal.
ASKER
We are not using Advance Open File Option. This error occurs when running a Full backup.
I assume you're not using Circular Logging on the Storage Group either?
Do you see any events in the System or Application event logs at the time of the problem?
Any seemingly unrelated events near the end of the IS backup - when the logs are being backed up?
Are logs being truncated correctly?
Any chance to test backups with NTBackup?
Try putting the IS backup in a job on it's own as a test. Otherwise try changing the order of the resources of your backup job. (Move Exchange backups away from System State or Shadow Copy Components backups).
Do you see any events in the System or Application event logs at the time of the problem?
Any seemingly unrelated events near the end of the IS backup - when the logs are being backed up?
Are logs being truncated correctly?
Any chance to test backups with NTBackup?
Try putting the IS backup in a job on it's own as a test. Otherwise try changing the order of the resources of your backup job. (Move Exchange backups away from System State or Shadow Copy Components backups).
ASKER
I assume you're not using Circular Logging on the Storage Group either?
No circular logging
Do you see any events in the System or Application event logs at the time of the problem?
Nothing other than the same error reported in Backup Exec
Any seemingly unrelated events near the end of the IS backup - when the logs are being backed up?
None
Are logs being truncated correctly?
Can you expand a bit on truncating logs?
Try putting the IS backup in a job on it's own as a test. Otherwise try changing the order of the resources of your backup job. (Move Exchange backups away from System State or Shadow Copy Components backups).
This still produces the same error
No circular logging
Do you see any events in the System or Application event logs at the time of the problem?
Nothing other than the same error reported in Backup Exec
Any seemingly unrelated events near the end of the IS backup - when the logs are being backed up?
None
Are logs being truncated correctly?
Can you expand a bit on truncating logs?
Try putting the IS backup in a job on it's own as a test. Otherwise try changing the order of the resources of your backup job. (Move Exchange backups away from System State or Shadow Copy Components backups).
This still produces the same error
ASKER
As a test, I ran a backup job of the following on our mail server and was successful:
Local HDD
Microsoft Exchange Mailboxes
Microsoft Public Folder
Not included in the backup:
Shadow Copy Components
Microsoft Information Store
Microsoft SRS
Local HDD
Microsoft Exchange Mailboxes
Microsoft Public Folder
Not included in the backup:
Shadow Copy Components
Microsoft Information Store
Microsoft SRS
That last test works because you're not backing up the Exchange Information Store anymore.
With truncating logs I mean that Exchange should remove log files once the Exchange backup has finished. You can check this in the log folder defined for your Storage group. Once the backup is finished, E0xxxxx.log files that you had the day before should no longer be present.
With truncating logs I mean that Exchange should remove log files once the Exchange backup has finished. You can check this in the log folder defined for your Storage group. Once the backup is finished, E0xxxxx.log files that you had the day before should no longer be present.
ASKER
At the following location: C:\Program Files\Exchsrvr\MDBDATA
There is a laundry list of log files, E00104BE, E00104BF, etc. I read that these shouldn't be removed manually.
There is a laundry list of log files, E00104BE, E00104BF, etc. I read that these shouldn't be removed manually.
ASKER
I ran a full backup selecting only to backup the Microsoft Information Store. It completed successfully. The change I made was in the Microsoft Exchange setting of Veritas.
Exchange server backup method:
WAS - Full - Database & Logs (flush committed logs)
NOW - Copy - Databases & Logs
Exchange server backup method:
WAS - Full - Database & Logs (flush committed logs)
NOW - Copy - Databases & Logs
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Computer101
EE Admin
Computer101
EE Admin
See also https://forums.symantec.com/syment/board/message?board.id=103&message.id=53239: are you doing a full backup?