asked on

Brightstore Arcserve issues

I have Brightstore Arcserve 11.1 installed on Windows 2003. I have been doing backup and getting lot of diffrent mistakes such as: Incomplete status, backup failed and etc. This message is most recent one from log file i've been getting within last 25 days:

N5921
1 media moved from Save Set to Scratch Set in ATI TAPES pool.

Job No....................... 4
Job ID....................... 52
Description.................. Lontours 5 FULL Day rotation
Workstation.................. DAWSON
Source....................... D:\Lontours
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 1
Start Time................... 30/07/07 12:29 AM
Sequence..................... 1
Workstation.................. DAWSON
Path......................... D:\Lontours
Owner Name................... caroot
Session Type................. Windows NT NTFS Drive
Session Method............... Full (Clear Archive Bit)
No Registry
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
Total Directories............ 2,590
Total File(s)................ 54,340
Total Skip(s)................ 0
Total Size (Disk)............ 13,521.66 MB
Total Size (Media)........... 13,706.87 MB
Elapsed Time................. 29m 45s
Average Throughput........... 460.73 MB/min
Session Status............... Finished

Job No....................... 4
Job ID....................... 52
Workstation.................. DAWSON
Source....................... System State
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 2
Start Time................... 30/07/07 12:59 AM
Sequence..................... 1
Workstation.................. DAWSON
Path.........................
Owner Name................... caroot
Session Type................. System State
Session Method............... Full (Clear Archive Bit)
Registry Backed Up
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
Total Directories............ 1,079
Total File(s)................ 7,599
Total Skip(s)................ 0
Total Size (Disk)............ 604.20 MB
Total Size (Media)........... 632.00 MB
Elapsed Time................. 3m 29s
Average Throughput........... 181.43 MB/min
Session Status............... Finished

Totals For................... DAWSON
Total Session(s)............. 2
Total Directories............ 3,669
Total File(s)................ 61,939
Total Skip(s)................ 0
Total Size (Disk)............ 14,125.86 MB
Total Size (Media)........... 14,338.87 MB
Elapsed Time................. 33m 14s
Average Throughput........... 431.45 MB/min
N8640
dbaexchis Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up
N8653
Converting connection protocol to named pipes due to connection error.

Job No....................... 4
Job ID....................... 52
Workstation.................. GOSLING
Source....................... \\GOSLING\dbaexchis\First Storage Group
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 3
Start Time................... 30/07/07 1:04 AM
Sequence..................... 1
Workstation.................. GOSLING
Path......................... dbaexchis\First Storage Group
Owner Name................... caroot
Session Type................. Backup Agent
Session Method............... Information Store Full
No Registry
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
Total Database(s)............ 1
Total Skip(s)................ 0
Total Size (Disk)............ 2 KB
Total Size (DB).............. 12,082.29 MB
Total Size (Media)........... 12,088.25 MB
Elapsed Time................. 30m 32s
Average Throughput........... 395.90 MB/min
Session Status............... Finished
N8640
dbaxchg2 Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up

Job No....................... 4
Job ID....................... 52
Workstation.................. GOSLING
Source....................... dbaxchg2
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 4
Start Time................... 30/07/07 1:35 AM

Sequence..................... 1
Workstation.................. GOSLING
Path......................... dbaxchg2
Owner Name................... caroot
Session Type................. Backup Agent
Session Method............... Backup Exchange Brick level Full.
No Registry
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Kristina Wright, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Loreto Caprara, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Luisa Puche, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Raul Gomez, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
W3828
Unable to find this media or a blank media. (MEDIA=MONDAY, SEQ=2)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #

Total Database(s)............ 31
Total Skip(s)................ 0
Total Size (Disk)............ 1 KB
Total Size (DB).............. 6,800.28 MB
Total Size (Media)........... 6,981.25 MB
Elapsed Time................. 3h 46m 16s
Average Throughput........... 30.85 MB/min
Total Error(s)/Warning(s).... 4/1
Session Status............... Cancelled

Totals For................... \\GOSLING
Total Session(s)............. 2
Total Database(s)............ 32
Total Skip(s)................ 0
Total Size (Disk)............ 3 KB
Total Size (DB).............. 18,882.57 MB
Total Size (Media)........... 19,069.50 MB
Elapsed Time................. 4h 16m 48s
Average Throughput........... 74.25 MB/min
Total Error(s)/Warning(s).... 4/1
N5936
The following media can be used in device group REVDRIVE for next job on date 31/07/07:
N5942
1. TUESDAY [S/N:1000042,SEQ:1] ATI TAPES
N5942
2. FRIDAY [S/N:1000054,SEQ:1] ATI TAPES
N5942
3. MONDAY [S/N:1000053,SEQ:1] ATI TAPES
N5941
4. <BLANK>

Totals For................... Job
Total Session(s)............. 4
Total Directories............ 3,669
Total File(s)................ 61,939
Total Database(s)............ 32
Total Skip(s)................ 0
Total Size (Disk)............ 14,125.87 MB
Total Size (DB).............. 18,882.57 MB
Total Size (Media)........... 33,408.37 MB
Elapsed Time................. 4h 50m 2s
Average Throughput........... 115.18 MB/min
Total Error(s)/Warning(s).... 4/1

Backup Operation Cancelled.
One of things i noticed is that when I put Friday tape for example from backup rotation, Brightsore as itself recognizes as Monday tape and at the of backuping he seeks one day ahead tape. I've checked the tapes and it appears they are ok because when I put the tape into the backup drive it recognizes it as the day as it should be, under the G drive as hardware, but the software Brightstore recognizes as one day ahead.

1 media moved from Save Set to Scratch Set in ATI TAPES pool.

Job No....................... 4
Job ID....................... 52
Description.................. Lontours 5 FULL Day rotation
Workstation.................. DAWSON
Source....................... D:\Lontours
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 1
Start Time................... 30/07/07 12:29 AM
Sequence..................... 1
Workstation.................. DAWSON
Path......................... D:\Lontours
Owner Name................... caroot
Session Type................. Windows NT NTFS Drive
Session Method............... Full (Clear Archive Bit)
No Registry
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
Total Directories............ 2,590
Total File(s)................ 54,340
Total Skip(s)................ 0
Total Size (Disk)............ 13,521.66 MB
Total Size (Media)........... 13,706.87 MB
Elapsed Time................. 29m 45s
Average Throughput........... 460.73 MB/min
Session Status............... Finished

Job No....................... 4
Job ID....................... 52
Workstation.................. DAWSON
Source....................... System State
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 2
Start Time................... 30/07/07 12:59 AM
Sequence..................... 1
Workstation.................. DAWSON
Path.........................
Owner Name................... caroot
Session Type................. System State
Session Method............... Full (Clear Archive Bit)
Registry Backed Up
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
Total Directories............ 1,079
Total File(s)................ 7,599
Total Skip(s)................ 0
Total Size (Disk)............ 604.20 MB
Total Size (Media)........... 632.00 MB
Elapsed Time................. 3m 29s
Average Throughput........... 181.43 MB/min
Session Status............... Finished

Totals For................... DAWSON
Total Session(s)............. 2
Total Directories............ 3,669
Total File(s)................ 61,939
Total Skip(s)................ 0
Total Size (Disk)............ 14,125.86 MB
Total Size (Media)........... 14,338.87 MB
Elapsed Time................. 33m 14s
Average Throughput........... 431.45 MB/min
N8640
dbaexchis Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up
N8653
Converting connection protocol to named pipes due to connection error.

Job No....................... 4
Job ID....................... 52
Workstation.................. GOSLING
Source....................... \\GOSLING\dbaexchis\First Storage Group
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 3
Start Time................... 30/07/07 1:04 AM
Sequence..................... 1
Workstation.................. GOSLING
Path......................... dbaexchis\First Storage Group
Owner Name................... caroot
Session Type................. Backup Agent
Session Method............... Information Store Full
No Registry
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
Total Database(s)............ 1
Total Skip(s)................ 0
Total Size (Disk)............ 2 KB
Total Size (DB).............. 12,082.29 MB
Total Size (Media)........... 12,088.25 MB
Elapsed Time................. 30m 32s
Average Throughput........... 395.90 MB/min
Session Status............... Finished
N8640
dbaxchg2 Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up

Job No....................... 4
Job ID....................... 52
Workstation.................. GOSLING
Source....................... dbaxchg2
Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051
Session...................... 4
Start Time................... 30/07/07 1:35 AM

Sequence..................... 1
Workstation.................. GOSLING
Path......................... dbaxchg2
Owner Name................... caroot
Session Type................. Backup Agent
Session Method............... Backup Exchange Brick level Full.
No Registry
Directories Backed Up
Description.................. Lontours 5 FULL Day rotation
# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Kristina Wright, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Loreto Caprara, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Luisa Puche, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
# Removed by ModernMatt 05 Jun 09 #
E8604
Failed to start backup. (DBNAME=\Individual Mailboxes\Raul Gomez, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #
# Removed by ModernMatt 05 Jun 09 #
W3828
Unable to find this media or a blank media. (MEDIA=MONDAY, SEQ=2)
\Individual Mailboxes\# Removed by ModernMatt 05 Jun 09 #

Total Database(s)............ 31
Total Skip(s)................ 0
Total Size (Disk)............ 1 KB
Total Size (DB).............. 6,800.28 MB
Total Size (Media)........... 6,981.25 MB
Elapsed Time................. 3h 46m 16s
Average Throughput........... 30.85 MB/min
Total Error(s)/Warning(s).... 4/1
Session Status............... Cancelled

Totals For................... \\GOSLING
Total Session(s)............. 2
Total Database(s)............ 32
Total Skip(s)................ 0
Total Size (Disk)............ 3 KB
Total Size (DB).............. 18,882.57 MB
Total Size (Media)........... 19,069.50 MB
Elapsed Time................. 4h 16m 48s
Average Throughput........... 74.25 MB/min
Total Error(s)/Warning(s).... 4/1
N5936
The following media can be used in device group REVDRIVE for next job on date 31/07/07:
N5942
1. TUESDAY [S/N:1000042,SEQ:1] ATI TAPES
N5942
2. FRIDAY [S/N:1000054,SEQ:1] ATI TAPES
N5942
3. MONDAY [S/N:1000053,SEQ:1] ATI TAPES
N5941
4. <BLANK>

Totals For................... Job
Total Session(s)............. 4
Total Directories............ 3,669
Total File(s)................ 61,939
Total Database(s)............ 32
Total Skip(s)................ 0
Total Size (Disk)............ 14,125.87 MB
Total Size (DB).............. 18,882.57 MB
Total Size (Media)........... 33,408.37 MB
Elapsed Time................. 4h 50m 2s
Average Throughput........... 115.18 MB/min
Total Error(s)/Warning(s).... 4/1

Backup Operation Cancelled.
One of things i noticed is that when i put friday tape for example from backup rotation, Brightsore as itself recognizes as monday tape and at the of backuping he seeks one day ahead tape. I've checked the tapes and it apears they are ok because when i put the tape into the backup drive it recognizes it as the day as it should be, under the G drive as hardware, but the sofware Brightstore recognizes as one day ahead. What should I do?

dovidmichel

Incomplete just means one or more files were missed.

Please explain what you mean by "i put the tape into the backup drive it recognizes it as the day as it should be, under the G drive as hardware,"? G drive as hardware???

With the tape in the drive go to the ARCserve Device Manager window and select the drive. Then what does it give for a tape name?

lontours

ASKER

When i open My computer (Devices with removable Storage) it recognizes wright tape with correct day from tape rotation, but in ARCserve under drive it emerges as one day ahead, instead of, for example monday it comes up as tuesday and etc.

dovidmichel

The Removable Storage service is going to conflict with ARCserve. When using ARCserve with a tape device connected via SCSI the tape drives and media changer (if used) should always be disabled from within the OS Device Manager. Is ARCserve using the wrong tapes for backups?

lontours

ASKER

No, the tapes from within backup rotation are good, the only issue i have is ARCserve, it wouldn't read tapes as it should be.

dovidmichel

What backup rotation? The backup rotation should be controlled totally by ARCserve, Windows should have nothing to do with those tapes.

Again the Removable Storage service should be disabled and the tape drive and library should be disabled form within the OS Device Manager or else there will be conflicts.

With a tape in the drive go to the ARCserve Device window, select the tape and on the right side under Details what does it show for tape name?

lontours

ASKER

Under details it shows one day ahead, instead of showing wednesday it shows thursday and onwards.

dovidmichel

OK so the Monday tape is in the second slot, it really does not matter.

If you don't like the slots ARCserve is putting the tapes in you can always change it so each tape is in the slot you want, but it really does not matter what slot a tape is in because ARCserve will automatically pull the needed tape regardless of the slot it is in.

lontours

ASKER

Nothing changes, every day same message comes up saying: ''Unable to find any media that can be used in this job" Job will be cancelled in 5 min.
Information 01/08/2007 12:28:36 AM 56 Please mount one of the following media in device group REVDRIVE:
Information 01/08/2007 12:28:36 AM 56 1. WEDNESDAY [S/N:1000056,SEQ:1] ATI TAPES
Information 01/08/2007 12:28:36 AM 56 2. FRIDAY [S/N:1000054,SEQ:1] ATI TAPES
Information 01/08/2007 12:28:36 AM 56 3. MONDAY [S/N:1000053,SEQ:1] ATI TAPES
Information 01/08/2007 12:28:36 AM 56 4. TUESDAY [S/N:1000003,SEQ:1] ATI TAPES
Information 01/08/2007 12:28:36 AM 56 5. <BLANK>
Information 01/08/2007 12:29:06 AM 56 Job will be cancelled in 5 minute(s).
E3831 01/08/2007 12:34:07 AM 56 Unable to find any media that can be used in this job.
Information 01/08/2007 12:28:36 AM 56 Media in device group REVDRIVE is not in the scratch set of pool ATI TAPES.
This was the last i've recevied. Could this log help you to figure out the glitch in my backup software

ASKER CERTIFIED SOLUTION

dovidmichel

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