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Get "itunes could not connect to the music store ..." message when at work, but not at home???

When I have my laptop at home, I can easily connect to the Apple iTunes Store.  When I bring it to work, and connect to our network, I can't connect to the Apple iTunes Store.  It says, "itunes could not connect to the music store ..."

What could be causing this?  Is there something "dangerous" about the iTunes Store that our firewall would be blocking?
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JayMulkey
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JayMulkey
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mmconsultantCommented:
Possible. Itunes primarily uses port 80 (HTTP) and 443 (HTTPS) which shouldn't be blocked. You corporate firewall may be blocking the itunes store url, and that is most likely a policy decision that you will have to ask you IT department about.
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mmconsultantCommented:
There could be other issues at play as well. Do you have any trouble surfing to certain websites at work that you don't have trouble with at home?
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JayMulkeyAuthor Commented:
I am the IT department here at work.  Ports 80 and 443 work fine.  We are not blocking any URL's that I'm aware of.  We can surf to any websites on the net ... even really nasty ones.

We do block some file sharing, though, like LimeWire.  Could this be it?
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mmconsultantCommented:
Is the laptop a windows machine?

Try this link:

http://docs.info.apple.com/article.html?artnum=304084


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mmconsultantCommented:
Also if you have an internal DNS on your corporate LAN, it may be causing problems.
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JayMulkeyAuthor Commented:
If I can browse to the iTunes Store when my laptop is at home ... but can't when I bring my laptop to work ... is that a DNS issue?  DNS is handled by two servers on our corporate LAN.  If I flush and register DNS on my laptop, should that do the trick?

Also, would it help to try from another PC?  If I can browse to the iTunes store from a different PC, what will that tell me?   If I can't ... what will that tell me?
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mmconsultantCommented:
Yes, if you are unable to browser to the iTunes store from a different PC at work, it adds credibility to the corporate DNS causing the problem. If you can, then it is more likely a network setting on your laptop. Make sure the DNS settings are the same.

When at home, you are accessing your ISPs DNS(s) , while ay work your corporate DNSs are mapping urls to IPs ... if you have an old itunes store IP stuck in the cache, it would definitely monkey up the works.
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