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Windows Mobile 5 device not synchronizing

I am using Windows Server 2003 with Exchange Server 2003 and have configured a new server (fresh build) as an additional front-end Exchange server and configured it to be my Active Sync server for Windows Mobile 5 devices.  The problem that I am having is that I cannot get my first test device, a Motorola Q, to sync wirelessly with it.  I have configured SSL on IIS on this new server.  I know that its working because I can browse to https://mobile.mydomain.com/oma from my desktop or from the Q and after entering my credentials it displays my mailbox just fine.  This is working flawlessly.  However, when I go to sync wirelessly from the handheld I get this message:

The server could not be reached.  This can be caused by temporary network conditions.

Support Code: 0x80072EE2

I looked up the error code on the MSKB and it states that this is a minor error and that it will probably work the next time.  Well, I've tried it about 20 times and it is the same every time.  I have a strong signal and am not roaming so I don't understand what's happening here.  Also, since I can see everything correctly in the browser on the Q when I browse to the OMA link listed above it seems like it should work.

Any help will be greatly appreciated.

Thanks!
-Tony
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atreynolds
Asked:
atreynolds
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1 Solution
 
banks1850Commented:
have you downloaded the certificate to the device?
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SembeeCommented:
Is the server 100% up to date on patches? It needs to be the same or higher as the backend server.
Is the certificate a home grown certificate or a purchased certificate?
When you browse to OMA, do you get a certificate prompt?

Simon.
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atreynoldsAuthor Commented:
Thanks for responding...

I have downloaded the cert to the Q and it is working.  I have verified this by using the web browser on the Q and browsing to https://mobile.mydomain.com/oma and I am able to establish an SSL session.

And yes, the server is up to date with all patches.  The cert is purchased but it is one of the down-market certs so I needed to install root and intermediate certs as well.  But again, after I installed the root cert on the Q it was able to connect to the OMA directory via SSL which should mean that it is working.  And the only prompt that I get is to login.  I don't get any cert warnings.

Any other thoughts?
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banks1850Commented:
so, you don't get a failure error when you attempt to sync at all?
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SembeeCommented:
I hate posting newsgroup posts, but take a look at this one
In the thread someone says that it fixes a problem when they had switched to a GoDaddy certificate.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.pocketpc.activesync&tid=75360955-a232-4985-acb2-b55f30cfe23c&p=1

Simon.
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atreynoldsAuthor Commented:
Thanks Sembee!!!  You are a SUPER-Genius!  That was the problem and the solution.  I have been struggling with this for a week and this solves the problem (and gets me out of a little hot water with my users as well).

Thanks again and may you live a thousand years!

-Tony
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