troubleshooting Question

Windows 2003 Small Business remote Web Workplace

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sraley asked on
SBSMicrosoft Server OS
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My Windows 2003 small business server, web page for remote desktop connections has stopped working. The webpage comes up and allows me to login. The check email piece is working fine. When I click on connect to remote desktops (computers or servers), I click on the computer name and get the remote desktop connection prompt asking me if I want to allow to connect to the computer with the checkbox if I should allow the clipboard to be activated. I click Yes and then I get a slight delay and a vbscript error:
Remote Desktop Disconnected
The client could not connect to the remote computer.  Remote connections might not be enabled or the computer might be too busy to accept new connections.  It is also possible that network problems are preventing your connection.. Please try connecting again later.  If the problem continues to occur, contact your administrator.

I'm logged into the page as the domain administrator account. I put in port 3389 in the router and can connect to the server directly through remote desktop bypassing the webpage.  But using the webpage as administrator I get the same error message no matter what I connect to.  This was working fine when the server was built. We are not sure what caused it to stop working. The last thing that we remember doing was putting on service pack 2 when it showed up in windows updates.  I've also noticed that there is an error in event log for IIS admin helper service is not terminating upon server restart and will not start when I tried to do so manually. I receive an error 1067. Not sure if this is tied to the remote web workplace webpage.  Terminal services is started and running on the server.
Principal Support Engineer

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