Need advice on remote CM applications.

Posted on 2007-07-31
Last Modified: 2010-04-12
I'm thinking of starting a tech support company for small businesses using.  I've looked through all the great resources here about security and user restrictions and picked up a lot of information.  Since my clients will be scattered, I'm looking into the different remote client management applications that are available.

In the past, I have used Real VNC and PC Anywhere (both within 1 organization on a WAN never across several companies).  Throung on-line research, I've also been looking at Radmin.  

I'm wondering, based on cost/features/security, what would be the best application to use?  Are there features within the OS that would allow this so I would not need a 3rd party program (ie: remote desktop)?

Thanks for all responses and suggestions.
Question by:vsllc
    LVL 32

    Expert Comment

    by:Kamran Arshad

    For Windows based machines , you should utilize the standard RDC service rather then any other 3rd party application. For *nix based machines there are many applications available. One such nice application is SecureCRT which is SSH client with session logging facility.

    Tier-6 is an open-source application you can also check it out.

    Author Comment

    My knowledge on this topic is limited so some of these questions may seem basic.  My idea is to set all clients with user level access and create an admin account to log into remotely to fix issues, install updates, etc.

    1.  If I use RDC, will I have the ability to transfer files?
    2.  In my experience, I have used RDC to connect to a server.  I assume I can go from a PC to a PC.  Correct?
    3.  Since RDC is part of the OS, what advantages are there to the 3rd party packages that RDC does  not offer?
    LVL 32

    Accepted Solution


    1- Yes you can transfer files.
    2- Yes you can go to the PC's through their IP address.
    3- RDC, VNC, RemoteAdmin almost all share the same features but most Important is the security and RDC provides the best security. Though you can ask the VNC people what the difference is between RDC and VNC. I don't think their is much functionality difference.

    Author Comment

    Thank you.  Good information.

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