One-way Treo calendar sync via activesync/versamail

Posted on 2007-07-31
Last Modified: 2012-06-21
I have a Treo 650 and I use activesync to sync email/calendar/tasks with exchange.  

I noticed a few weeks ago that appointments entered on my Treo never show up in exchange.  Neither do appointments originally entered in outlook, synced to the treo, and modified on the treo (the changes don't show up in exchange).  No error message and otherwise everything works fine.

The alltel tech support person tried to tell me that I had to choose between syncing with exchange (and giving up the treo entered calendar info) or using hotsync (and giving up the ability to get email and such outside the office).  I have trouble believing this since I can't find anything on the 'net about this issue and I would think it would cause a lot of complaints.

Can anyone point me in the right direction?
Question by:rmbrown
    LVL 38

    Assisted Solution

    by:Hypercat (Deb)
    Are you able to force a synchronization manually? Have you checked your settings on the Treo to make sure that Autosync for the Calendar didn't get turned off somehow? Are you getting new appointments on the Treo that have been added in Outlook?  

    Author Comment

    I don't sync automatically.  It seemed to eat up battery life.  The way I currently sync is to choose "Record:Sync Calendar" or "Record:Sync All".  Sync all gets me email and calendar entries from outlook but nothing entered on the Treo makes it to outlook.

    Author Comment

    I did a bit more experimentation and found that a new contact, added on the treo, doesn't show up in exchange/outlook either.  I am able to send email via the treo but if I write an email and save it in "draft" it does not sync back to exchange/outlook.
    LVL 63

    Assisted Solution

    I would create a new windows profile and test again.

    Also test on another machine.

    I hope this helps !

    Author Comment

    I got another tech at alltel and this one understood my issue.  Her suggestion was to reinstall the hotsync conduits but tell it to sync to palm desktop, then to reinstall the office sync conduits.

    I'm skeptical but hopeful.  I'll try this tonight and, if he doesn't help, try the new machine / new profile approach.
    LVL 1

    Accepted Solution

    I am having the same issue here.  How would reinstalling hotsync matter, since the device is syncing directly with Exchange?

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    Suggested Solutions

    Email statistics and Mailbox database quotas You might have an interest in attaining information such as mailbox details, mailbox statistics and mailbox database details from Exchange server. At that point, knowing how to retrieve this information …
    If your app took Google’s lash recently, here are the 5 most likely reasons.
    To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
    The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now