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Cisco 6509 Supervisor Error Message

Posted on 2007-07-31
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Last Modified: 2012-05-05
Receiving the following supervisor message :

%PM_SCP-SP-6-LCP_FW_ERR_INFORM: Module 2 is experiencing the following error: QChip Port#23 Noc Payload Crc Error

from a 6509 running s72033-jk9sv-mz.122-18.SXD5.bin

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Question by:Program652
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Don Johnston earned 500 total points
ID: 19605733
I'm guessing it's time to swap the module. :-(

From the Cisco Output Interpreter:

%PM_SCP-6-LCP_FW_ERR_INFORM (x1): Module [dec] is experiencing the following
error: [chars]
Explanation: This message indicates that the firmware of the module detected an
error condition. The module is informing the supervisor engine about the error
condition. [dec] is the module number, and [chars] is the error. This could be
a transient issue.
Recommended Action:
1. Try resetting the module (soft-reset) using the command hw-module reset.
2. If the error message still displayed Power down the switch. Do the hard reset
by pulling the module and reseating again. Power on the switch and monitor the
error message.
3. If the error persists, try reseating the module in another free slot. If the
error still displayed when moved to other module then there is no fault with the
chassis but module might be faulty.
4. Issue the command show test {module_number} before and after physically reseating
the module to make sure module is not faulty. Make sure you have configured set
test diaglevel complete command (a reset is required to enable this diagnostic
mode).
5. Submit the show tech-support command output into the Output Interpreter to
check for any errors.
6. If the error still persists with the module, you may have to replace the module.
%PM_SCP-6-LCP_FW_ERR_INFORM (x1): Module [dec] is experiencing the following
error: [chars]

Explanation: This message indicates that the firmware of the module detected
 an error condition. The module is informing the supervisor engine about the  error
condition. [dec] is the module number, and [chars] is the error.

Recommended Action: Copy this message exactly as it appears on the console or
 in the system log, contact your Cisco technical support representative, and  provide
the representative with the gathered information.
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