Unable to Print from Outlook 2003 or IE7

Posted on 2007-07-31
Last Modified: 2013-12-23
Hi Guys

We have a customer running Citrix Presentation Server 4. This all sits on a Win2003 Operating System. All users are now experiencing printing issues. None of them can print from Outlook 2003 or from IE 7...!

If they open an E-mail and click on the print icon, absolutely nothing happens. No error messages and nothing logged in the Event Logs. If the open the same E-mail and click on File, then Print. Again, absolutely nothing happens. If they forward the same E-mail and change the format from html to plain txt, they can now print it ok....?

If they open up IE7 and click on the print icon, absolutely nothing happens. No errors, no log generated. If they open up IE7 and click on File, then print - Nothing happens.  Clicking on File, then Print Preview just open up a blank window. Clicking File, then Page Setup - locks up IE7. (Have to end program via Task Manager to unlock IE7)

They can print fine from WordPad, Open Office or any of their proprietary database software.

They first complained that none of their IE7 favourites were working. The favourites were there ok but if you clicked on them, nothing happened. When we looked at the file properties of the favourites, there was no "Web Document" tab visible...? Opening up IE7, selecting the Program Tab and then clicking "Reset Web Settings" rectified this problem for all users.   Then they started reporting the printing issue...? Not sure if anyone could print that day before clicking "Reset Web Settings" or not. We suspect they couldn't print but know one had tried at that point...

They were be able to print and use their favourites fine the previous day. The only thing that may have changed is someone could have upgraded the J2SE Runtime Environment. (Not that anyone is owning up to it - grin)

There are several Windows updates for IE7 and Outlook pending installation on the server which we plan to implement tonight. Whether this rectifies the situation is to be seen...? Just restarting the server may produce the desired result, fingers crossed...?

Any advice welcome
Question by:Steve McIntyre

    Author Comment

    by:Steve McIntyre
    Stand down everyone - grin. Problem solved.

    It turned out that one of the users who had Domain Admin rights had kick started the Windows Updates without telling anyone. Their new SBS box with WSUS running displays Windows Updates are available to the server console and anyone who logs in with Domain Admin rights. She saw the friendly yellow shield on her profile and diligently installed the updates. She thought it would just update her computer - grin. Anyway, just restarting the server unscrambled everything and everyone can print again from Outlook and IE - Phew.  She has been granted administrator rights only now - lol. They don't see the Windows Update prompt...!

    Hey, does this mean I get 500 points - lol

    Accepted Solution

    Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.


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