[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 795
  • Last Modified:

CPU usuage is always at 100%

Hello,

Here is my issue. My laptop that is running windows xp, is current with all Microsoft updates, and has free anti virus and ad ware programs on it is acting up.

For some weird reason, the other day, it lust became extremely slow. I couldn't figure out what it was. I thought it might have been over heated or something so i turned it off for a few hours and then came back to it, to find out that its still running extremely slow. I don't mean the internet either, I am talking about programs, and not multiple programs, I am talking about just opening word will take 5 minutes.

It cant be the system memory because even thought thats not the best (512) with a 1.6 Celeron processor, I know that my laptop was never running this slow.

So next, i think it might be because there are a thousand programs set to open at the start of windows. I just msnconfig and check programs set to start on windows login and there are only a few, so that cant be it.

Next I hit "control+alt+delete" and check the computers performance and check the CPU usage and it says 100%. This seems like the error to me. I'm not running that many programs at once and this has never happened before so I'm not sure what could be causing this.

I thought it was a virus so i run all my free software in safe made and avast finds this..

WIN32:AGENT-fui [WRM]
WIN32:Spyware-gen. [trj]
Win32:Adware-gen. [adw]

it says it cant delete no repair it. No other free software found this so I have no choices here.

Please help me out guys. This is my work laptop and I need it because I'm wasting valuable time.

Hope you guys can help.
Good luck, take care and respond away.

Thanks in advance.
0
jshussain
Asked:
jshussain
  • 9
  • 8
  • 4
  • +2
1 Solution
 
r-kCommented:
When you run Task Manager (Ctl-Shft-Esc) and see the cpu usage at 100%, click on the "Processes" tab, then click twice on the "CPU" column heading to sort in descending order, and let us know which program is using the most CPU time, and how much.

To remove the spyware, try one or both of these:

 http://www.superantispyware.com/
 http://www.ewido.net/en/




0
 
rpggamergirlCommented:
Can you show us a hijackthis log please? Hijackthis log would be helpful to see what bad entries are present.

http://danborg.org/spy/hjt/alternativ.exe
Open Hijackthis, click "Do a system scan and save a logfile" don't fix anything yet.

OR: run this tool.
Download ComboFix to your Desktop, from either of these locations:
http://www.techsupportforum.com/sectools/sUBs/ComboFix.exe
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Double click "combofix.exe" and follow the prompts.
When finished, it shall produce a log for you.
Post that log and a HiJackthis log in your next reply

Note: Do not mouseclick combofix's window while its running. That may cause it to stall
0
 
peter-metzgerCommented:
Avast 4.7 Home edition (Free) --- http://www.avast.com/eng/avast_4_home.html
Schedule a boot time scan, reboot computer.

Don't delete any files you don't recognize as deletable, this can make your system unusable.
(Moving them to a quarantine is just as effective)

0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
SheharyaarSaahilCommented:
>> it says it cant delete no repair it

have you tried running the scan under safemode?
most probably, virus files are running in background under normal mode, making it impossible for avast to delete them while they are in use.
0
 
jshussainAuthor Commented:
here are some responses....

----------------------------------------
r-k:
the program that is taking up the most usage is aawservice.exe (not sure what that is) and its taking up 22,884k.

http://www.ewido.net/en/ - ewido was brought out by AVG i think. regardless, i ran AVG in safe mode and it found nothing.

http://www.superantispyware.com/ - ill try this and let you know.
----------------------------------------


----------------------------------------
rpggamergirl:
in the next reply, I will put the hijackthis logs.
----------------------------------------


----------------------------------------
peter-metzger:
I already ran avast in safe mode and when it found these viruses
WIN32:AGENT-fui [WRM]
WIN32:Spyware-gen. [trj]
Win32:Adware-gen. [adw]
it said it had trouble deleted them or putting them in the quarantine section

Is a boot time scan the same thing as running it in safe mode?
----------------------------------------


----------------------------------------
SheharyaarSaahil:
All the anti virus or anti spyware programs i ran were already being ran under safe mode. still did not solve anything.
----------------------------------------
0
 
r-kCommented:
aawservice.exe is part of Ad-Aware.

Also, by "how much" I meant how much CPU time, which should be a number between 0 and 100 to indicate percentage of cpu time.

You have to sort the Processes list in Task Manager by the CPU column, so the highest CPU usage is at the top. my suspicion is you sorted by Process name, which is why aawservice.exe was at the top. Please take another look.
0
 
rpggamergirlCommented:
>>it said it had trouble deleted them or putting them in the quarantine section
<<
could it be that these files Avast found are already in quarantine, or in System Restore folder??? It's usual for any scanner to find viruses already in vault/quarantine/System Restore folder and therefore can't take any action.

Or it could be that these nasties Avast found are in winlogon\notify key or somewhere else.
I'll wait for the Hijackthis log and or the combofix log.
0
 
jshussainAuthor Commented:
-------------------
rpggamergirl: "could it be that these files Avast found are already in quarantine, or in System Restore folder??? It's usual for any scanner to find viruses already in vault/quarantine/System Restore folder and therefore can't take any action.Or it could be that these nasties Avast found are in winlogon\notify key or somewhere else."

I'll wait for the Hijackthis log and or the combofix log.
from what I remember seeing, these werent viruses that were found in other anti-virus program quarantine sections. I remember them seeing in like system files and in winlogon\notify key sections. I remember making sure to look for this since this is something that i have dealt with before. Regardless, hijackthis log below....
-------------------


-------------------
r-k: "aawservice.exe is part of Ad-Aware. Also, by "how much" I meant how much CPU time, which should be a number between 0 and 100 to indicate percentage of cpu time."

Im sorry about that one. you are right, i was giving you the wrong number. Now when I look at it the right way, i see there is a file that is hogging anywhere frmo 95-100 percent of the computer usage. It keeps jumping between those numbers. Its called "symwsc.exe" and its under "SYSTEM" section. Let me know if you know what this means cause im not sure.

I also ran this, "http://www.superantispyware.com/ " in safe mode and found nothing.
-------------------


-------------------
Logfile of HijackThis v1.99.1
Scan saved at 5:31:06 PM, on 8/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\test\Local Settings\Temporary Internet Files\Content.IE5\P8BBMRG3\alternativ[1].exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZSYYYYYYDGUS
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1185068987187
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
-------------------


btw, Is a boot time scan the same thing as running it in safe mode? Just so I know for future reference.
0
 
rpggamergirlCommented:
Norton,
TrendMicro,
Avast,
AVG7

You have 4 antivirus installed? and all of them are running, no wonder your pc has problem, that is a very bad idea. You need to decide on which antivirus you want to keep and uninstall all the others.
Having more than one antivirus won't double your protection, they will just corrupt the system.


You also have more than antispyware programs, and you only need one with real-time protection, the other of course can be left there as an on-demand scanner.
AdAware
Spysweeper
SUPERAntispyware


So can you please, uninstall those other antivirus? and just leave one?
0
 
jshussainAuthor Commented:
holy crap... i had no idea that this was the case. I do have all of those, but i only leave avast running on real time.

My thinking on this was that the more anti virus I have, I can run them once a month and some might catch things the others couldn't catch.

I only have avast running real time. The others, I just run once a month when i do my regular checks up. Do you think its still bad for my system?

I never run more than one, I know this slows down the PC alot so I dont do that, never have.

let me know your guys thoughts please.

btw, anyone went through the hijackthis log?
0
 
rpggamergirlCommented:
>>Its called "symwsc.exe" and its under "SYSTEM" section<<

That file belongs to Symantec,
I'm not keen on Symantec products, If I were you I would surely uninstall Norton. I'm using Avast antivirus on this pc I'm using and it's great!

You might find that after you get rid of the other antiviruses installed in that pc and just keep one (l suggest keeping Avast or Trend)
you might find that the high cpu problem will go away. If not then we keep looking for the culprit.


>>I remember them seeing in like system files and in winlogon\notify key sections<<
winlogon\notify key corresponds to those 020 Hijackthis lines, unfortunately hijackthis didn't report any bad entry in those lines. We'll run another diagnostic tool if needed.
But for now please uninstall those extra antiviruses.

0
 
rpggamergirlCommented:
>>I only have avast running real time. The others, I just run once a month when i do my regular checks up. Do you think its still bad for my system?<<

All 4 antivirus I mentioned are listed in your running processes, which means that they are all running, all trying to protect you.
0
 
rpggamergirlCommented:
Or even if you disabled their real-time protection, still they are running there,
or maybe you're running a scan while hijackthis was scanning? but all of them?

Running Processes:
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup

C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
C:\Program Files\Trend Micro\Antivirus\tmproxy.exe

0
 
jshussainAuthor Commented:
rpggamergirl:
"But for now please uninstall those extra antiviruses."

got it.

"All 4 antivirus I mentioned are listed in your running processes, which means that they are all running, all trying to protect you."

I guess this is something you saw form the logs, but i cant see the icons on the bottom right of the running programs on my desktop. But i understand what you mean and i am un-installing as we speak.

Ill keep....

adware
spybot
trend Micro (not running real time)
avast (only noe running on real time)

ill get rid of ...

avg
spy sweeper
norton
superantivirus
register mechanic

do you think this is fine? Do you recommend un-installing while in safe mode?
0
 
r-kCommented:
Yes, good idea to uninstall most of those AV programs. You only need one, really. Seems like the main culprit was Symantec in this case.

The only suspect entry in your HJT log is the following:

O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZSYYYYYYDGUS

It seems like some adware. HJT itself can probably remove it.

"Is a boot time scan the same thing as running it in safe mode? Just so I know for future reference"

It's close, but not necessarily identical. It depends on where in the boot process the AV scan is run. The main difference between normal and safe mode is that certain device drivers, services and other startups are not started in safe mode. Suppose you have 400 things starting in normal mode, and 100 in safe mode. The AV at boot might at position 301, i.e. after 300 things have been started. This is different than running it in safe mode, which would be after 100 things have been started. In principle you could get different results in the two cases.
0
 
jshussainAuthor Commented:
thanks for the explanation R-K.

Before I close this ticket and assign points.

rpggamergirl:, can you please explain this more...

"You have 4 antivirus installed? and all of them are running, no wonder your pc has problem, that is a very bad idea. You need to decide on which antivirus you want to keep and uninstall all the others.
Having more than one antivirus won't double your protection, they will just corrupt the system."

Is this your opinion or a proven fact? Are there any other articles written about this so I can learn how this works? Can you explain how it works?

btw, I forgot to mention the most important thing here...ERROR HAS BEEN FIXED. IT SEEMS THAT AFTER I UNINSTALLED NORTON AND SOME OTHER ANTI VIRUS PROGRAMS. THE ISSUE WENT AWAY, THANKS MUCH TO EVERYONE.
0
 
rpggamergirlCommented:
>>Is this your opinion or a proven fact?<<

It is not just my opinion, it is also a proven fact.
There is no benefit in having many antivirus installed, having more than one antivirus opens up potential conflicts between programs and can corrupt the system. Two antivirus running at the same time can give you false virus alerts and locks up can happen when both antivirus are accessing the same files.
Speaking from experienced of the many pc users I've helped whose problems were caused by the presence of more than one antivirus in the system.
If you want to check if your resident antivirus had missed a virus, then an online scan is the best way to go for it, instead of installing another antivirus.
A second antivirus use as an "on-demand" scanner that doesn't have regular updates of the new virus definitions is NOT useful because it will not detect the new viruses, in order for it to catch the latest virus it has to be kept updated.

Makers of antivirus recommend that there should only be one resident antivirus in every system.
According to Dell, The use of multiple anti-virus programs may cause your system to lockup.
And because antivirus already come pre-installed in most Dell pcs, they strongly recommend to first uninstall them before a user installs an alternate antivirus.
I've read articles and forum discussions in the past, but unfortunately I can't remember where those now. But you can try google.

Here's one from Sophos FAQs:
http://www.mcmaster.ca/uts/virus/sophos/sophosfaq.htm#g2

>>Question: I would like to have 2 AntiVirus Programs installed on my computer. Would that provide better virus protection?

Answer: No!!!! Do not put two antivirus programs on your computer. All AntiVirus programs should be removed before installing Sophos. Two antivirus programs on one computer can cause unpredictable results and possible loss of data. Usually the result is the computer continually reboots and has to be booted in safe mode to uninstall the last antivirus program. It does not give the computer better protection. AntiVirus software is just not designed that way.<<


This one below is from Microsoft, scroll down to the bottom of the page
-->http://www.microsoft.com/nz/athome/security/protect/windowsxp/print.htm
Important: If you have antivirus software installed but want to install a new product from a different company, be sure to uninstall your current product before installing the new one. Having two different antivirus programs installed can cause problems on your computer.


This one below from Command antivirus:
http://www.edu.pe.ca/journeyon/tech_support_pages/stchelp/antivirus/
If you already have antivirus software on your computer  

" It is not a good idea to have two antivirus programs installed on your computer.
" If you are happy with what you have and the price is right, dont install this software.
" If you install Command AntiVirus, you should first uninstall any other antivirus software you have.

Hope the above helps.
0
 
jshussainAuthor Commented:
ohh it does tons. This leads me to my next question of which one anti virus program i should keep in your opinion?
0
 
rpggamergirlCommented:
In my own opinion, I'll keep Avast. That's what I have in my pc, :)

Avast is free and it has the same scanning engine as Kaspersky(which I think is the best paid antivirus out there in terms of detection and removal)

Bear in mind also that there is not one antivirus that is perfect and can protect you for all viruses(especially new release viruses) so you still have to be careful of what you do when surfing and downloading/sharing files etc.

You might also like to check out TonyKlein's article "How Did I Get Infected in the First Place.
If you use IE for browsing, then I strongly recommend installing SpywareBlaster, it's great and doesn't need any resources because it doesn't have to be running in the background to protect you from activeX based nasties. All it need is to check for updates like weekly or fortnightly and re-enable all protection.
http://forums.spybot.info/showthread.php?t=279
0
 
jshussainAuthor Commented:
avast is the keeper.

I'll also check on Spyware Blaster.

THANKS VERY MUCH FOR YOUR HELP AND THANKS TO ALL THAT HELPED WITH THIS ISSUE.
0
 
rpggamergirlCommented:
You're welcome, glad to be of assistance.

In case you didn't realize, you can award points to more than one experts by clicking the "Accept multiple Solutions" button.

Thanks!
0
 
jshussainAuthor Commented:
opps. I totally forgot about that. I will certainly do it next time and make sure to share more of the points.
0
 
r-kCommented:
No problem whatsoever on my account. Always glad when rpgg gets some credit :)
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 9
  • 8
  • 4
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now