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Unable to network pc to printer

I was asked to add two win xp pc's to an existing small office network. Also to add an Orange Livebox (adsl router) to provide internet access to each pc. A Canon ir2570 colour laser stand alone photocopier/printer is connected ethernet to the network. When I arrived I found that two of the pc's were Win 98 systems. All items are interconnected through an 8 port switch.
I managed to enable internet access to the XP systems and the Win 98 pc's already were able to print to the Canon laser. My problem is that I was not able to add printer access, via the network, to the XP boxes. I ran the printer set-up wizard but no printers appeared that could be configured.
Bearing in mind that all cabling must be ok because the xp pc's had now got internet access via the switch and router and the win 98 pc's could print ok via the switch I just cannot work out why I cannot see the laser from either of the two xp systems. What have I missed?
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whitland
Asked:
whitland
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1 Solution
 
backbonemdCommented:
run the add printer set up again;
add it as a local printer (remove the tick for the automatic detect) ->next
select -> create new port
in the drop-down box, select 'standard TCP/IP port' ->next
this will fire up a new wizard, for port name etc. enter the printer's IP address ->next
it should now find it and ask you to select a device ->say have disk and point it towards the relevent print drivers for XP
then finish the wizard.

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whitlandAuthor Commented:
Sorry for delay in furthering this question but only managed to return to site yesterday. I have tried above process without success. Printer is not found by either of the xp machines on this network but the two win 98 pc's print perfectly to the Canon printer. XP systems do however access the internet ok via the same 8 port switch.
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Jeff PerkinsOwnerCommented:
This is a bit old, but it looks like you might still be working on it?  Are you able to ping the ip address of the printer from the xp machines?
Are you sure you have the correct ip address? Is the printer attached with an internal nic or using a seperate network print switch?
If you still need help with this I'll do my best to help you out.
Jappo
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whitlandAuthor Commented:
riteheer
thank you for your input and sorry for the delay in replying. I cannot ping the printer from either of the XP pc's. It is several weeks since I visited the network in question so I cannot remember the exact address that appears in the win98 printer settings but it is something like 192.10.10.1@ip (the actual figures would be different). As I said originally, the two 98 systems can print via the network without any problems but the xp ones can't; although the xp systems can access the internet ok.
If you can help I will be most grateful and I am sure that the small business that owns the systems will be delighted.
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Jeff PerkinsOwnerCommented:
Ok, first thing we need is to find out the configuration of either of the xp machines.  If you will run:  ipconfig /all   from a command prompt at one of the xp pcs and post results back here, that will get us moving in the right direction.
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Jeff PerkinsOwnerCommented:
also check the xp box to see if the firewall is enabled, if it is, disable it and try ping again.
 Check to see if there is any other 3 rd party firewall or security software installed on it as well, such as Norton or McAfee.
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whitlandAuthor Commented:
firewall off

ipconfig/all shows
physical address 00 13 20 be 8a a9
dhcp enabled  yes
autoconfig enabled  yes
ip address 192.168.1.49
subnet mask 255.255.255.0
default gateway  192.168.1.1
dhcp server    192.168.1.1


dns server   192 168 1 1
lease obtained  17-9-07  10.22.15
lease expires    18-9-07   10 22 15
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Jeff PerkinsOwnerCommented:
I'm sorry it took me so long to respond to this, I've just been swamped and then hindered by my van being in the shop.  
Ok, the problem is your xp machines and your 98 machines are not on the same ip setup.  Since you didn't setup the original network, and the 98 machines were communicating thru a switch and not a router before you got there, I"m going to make some assumptions.
The 98 machines and the printer are probably assigned static ip addresses, these addresses don't match up with the address of your xp machines so they are essentially not seeing the printer.  
We can go about this a two different ways depending on what you are comfortable with.
Here's what we have to accomplish.
The printer ip was as you said, something like,  192.10.10.1
the XP machines are  192.168.1.*  
We either have to make the printer and 98 machines match the xp machines and the router, or we have to make the xp machines and router match the printer and 98.  
I think to me the easiest way to do this would be to change the ip addresses on the 98 machines and printer, but you can go either way.
    I don't know how much experience you have on networking, so I'm not sure which way to start helping you with, or how much help you need.
    If you go with changing the 98 machines, you just have to change the tcp/ip protocols from static assigned ip address to obtain automatically, and then you have to change the ip address of the printer.  Then reserve the ip address in the router for the printer so that it doesn't give out that address to another computer.
   If you want to change the xp and router, you can either assign the ip addresses to the xp machines and disable dhcp in the router and change ip address of the router so that it is the gateway and everything goes thru it for the internet.  Or you can change the ip of the router, and change the dhcp scope so that you are reserving the ip's of the 98 machines.  This would be the best way if you go this route, that way if you add a machine in the future, you won't have to set static ip for it, you can just hoook it up and go.
   You decide which way you prefer to do this, and tell me what you need help with, I'll be glad to lead you step by step thru the process.
   If you can plan ahead and tell me when you might be onsite at the client, I'll try to schedule my time so as to be available here so that you don't have to keep making trips out there and back and waiting for me to respond.
Jappo
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whitlandAuthor Commented:
I think that it will be better to do any changes on the xp machines because the 98 pcs are in use all day by the solicitor's two secretaries and they would not be happy if they couldn't print the reams of documents they seem to produce. (Did you know that one of the reasons for the use of "legalese" language in legal documents is because years ago they used to charge clients by the physical length of the documents.)
My main problem here is being able to gain access to the system when it is convenient to the two partners who have the xp pcs. If you are able to let me have a breakdown of the steps involved to do the changes I can then make an arrangement to visit as and when. I know that the senior solicitor is away lecturing over the next week and his assistant makes a thing of being far too busy to allow me access. Let me know the method and I will apply it.
Anyway many thanks for taking the time to help me with this one. Its not often that I get stumped.
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Jeff PerkinsOwnerCommented:
No problem.
Ok, question were the 98 machines on the internet before you began this?
For the purpose of this I'm going to assume they were not, unless they were using dialup or some other connection.
  The fact that this is a law firm raises the issue of security. I would highly suggest that the 98 machines not be connected to the internet, as there is no longer security update support for them. This puts a serious risk in the HIPAA complliance subject. If they have any risk of needing to meet HIPAA compliance they should consider upgrading the 98 machines and putting in a hardware firewall to meet compliance.
Ok, these steps may raise some more questions for you, but here's the basics.
  You need to log into the router and change the ip address of the router from 192.168.1.1 to something like 192.10.0.1   But make sure that ip address isn't already in use by the printer or the 98 machines.  
  You willl need to check the ip addresses of the 98 machines and the printer. In the dhcp section of your router you can set the range of ip addresses for the router to hand out, this is referred to as the dhcp scope. You want to make sure the router isn't handing out ip addresses that will conflict with the 98's or the printer. So for instance if your 98 machines have an ip of 192.168.10.3 and .4, and the printer is .5 just make sure your dhcp scope starts handing out addresses above that range, something like  192.168.10.50 - 192.168.10.200  This will give you plenty of room for growth and keep you from having conflicts.  If the are at .100 to 105  then just set your range to 192.168.10.2- 192.168.10.90 or something like that.   The idea here is you want  your xp machines and your router to be on the 192.168.10.*  range along with the 98's but you don't want any of them to have the same exact ip address.  
   If you want the 98 machines to have internet access, you will need to go into the network properties and set the gateway address on the tcp/ip properties page to match the ip address of your router.  So if your router is 192.168.10.1  that will be your gateway address that you put into the 98 machines.
  CAUTION: Again, remember you will need the Windows 98 cd for this change. Any changes or in fact, any time you go into network properties of a 98 machine, even if you don't make changes, if you click the ok button, it will look for the cd and it will require a reboot.
  Providing you do all this, you shouldn't have to make any changes on the xp machines as they are set to obtain ip address, gateway, and dns settings automatically from the router.
  After you are thru doing this, all you should have to do is add the printer to the xp boxes and wallah you are now a computer god in their eyes.
   If you can't browse and find the printer as a network printer, don't sweat it, just add the printer as a local printer attached to the lpt port, load the software and don't let windows try to detect the printer. After you load it then go into the printer properties and the ports tab and change the port by adding a simple tcp/ip port as a new port and give it the ip address of your printer.  
   I think I've covered all this, but if you have any questions or don't fully understand something, just let me know and we'll get you straight.
   Jappo
When you do this, you will have to reboot the router and log back into it. This should change the ip addresses on the xp machines so that you are on the same range as the 98's and the printer.
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whitlandAuthor Commented:
Jappo. Very many thanks for the most detailed help I have seen in a long time. It may be several days before I can visit this site again but I will let you know the outcome asap. Watch this space.
Tim
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Jeff PerkinsOwnerCommented:
Tim,
I just hope it's been helpful enough to get you going, and that you don't have to make another trip for the same thing, I know from experience that is very frustrating, I'll be glad to help you out any way I can, and I'll be praying for you....<smile>  
Good luck,
Jappo
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whitlandAuthor Commented:
Thank you very much Riteheer. All is now working ok and customer is delighted. I am sorry that I only offered 150 points at the start of this question. It was certainly worth more but I cannot see how I can increase the amount once started.
Best regards
Tim
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Jeff PerkinsOwnerCommented:
Tim,
   The points are not why we're here, I feel like a hero because I helped to make you a hero.  I appreciate the points, but even more it's nice to have you come back and say thank you, and let me know it all worked.
Good job,
Jappo
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