I have a new client who uses a blackberry 8700g. He has complained that when he is on the phone and an e-mail is being pushed or attempted to be pushed, the phone call is disconnected. He would like phone calls to have priority over the mail. From what I have read, he may need a handset software upgrade. They use BES and I have access to the server. I need more information on the process of upgrading the software on the phone, how to, what softwrae is involved, how to backup the current handset software and settings, after the upgrade if anything needs to be reconfigured etc. They are with suncom and I found this link:
to get me started.
I assume I will need the desktop software to connect my laptop to the phone, and the 8700g software listed for the handset upgrade.