Blackberry handset software upgrade 8700g

I have a new client who uses a blackberry 8700g. He has complained that when he is on the phone and an e-mail is being pushed or attempted to be pushed, the phone call is disconnected. He would like phone calls to have priority over the mail. From what I have read, he may need a handset software upgrade. They use BES and I have access to the server. I need more information on the process of upgrading the software on the phone, how to, what softwrae is involved, how to backup the current handset software and settings, after the upgrade if anything needs to be reconfigured etc. They are with suncom and I found this link:
https://www.blackberry.com/Downloads/entry.do?code=E1E32E235EEE1F970470A3A6658DFDD5
to get me started.

I assume I will need the desktop software to connect my laptop to the phone, and the 8700g software listed for the handset upgrade.
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CDCOPAsked:
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SembeeConnect With a Mentor Commented:
Blackberry software is downloaded from a link provided by the phone supplier - ie your network. The software is customised for each mobile phone company. The phone supplier should have a link on their web site to the relevant page at RIM.

The upgrade is usually done using the desktop software. When I built a large BES site last year I had a specific workstation that I did all the software upgrades on, rather than trying to get it to go over the air.

Simon
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SysExpertConnect With a Mentor Commented:
Depending on whether this is a software or firmware upgrade makes a difference.

Firmware updates are erquired to be done bia the BB desktop maanger

Software  program updates can be pushed wirelessly.


All download vendor sites
http://na.blackberry.com/eng/support/downloads/download_sites.jsp


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CDCOPAuthor Commented:
Have either of you had a problem with phones ending calls as described?
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SembeeCommented:
I haven't seen that particular model, I don't think it is available in the UK.

Simon.
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SysExpertCommented:
No, but we do not have that model in use.

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CDCOPAuthor Commented:
Wha about backing up the current information? Contacts emails etc?
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CDCOPAuthor Commented:
How can I backup the current software and settings? Via the desktop software?
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SysExpertCommented:
Yes you can backup everything that the BES server does not backup, via the BB desktop manager.

Get the latest version.
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CDCOPAuthor Commented:
The update did it...
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