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No inbound email unless Send/Receive is clicked?

My wife emailed me this morning from her new job and said that she doesn't receive email in Outlook unless she clicks "send/receive" and asks for it?  Can that be true?  If so, can she change that?
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snyperj
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snyperj
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2 Solutions
 
war1Commented:
Greetings snyperj !

With Outlook open, go to Tools > Options > Mail Setup.  Check "Send immediately when connected".

Click on the Send/Receive button on Mail Setup General tab. Make sure both options "Include this group in Send/Receive" are checked.  Make sure that your account is included in the Group to send.

Best wishes, war1
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Da1KingCommented:
Additionally while you are in there, Send/Receive button on Mail Setup General tab, make sure that 'Schedule Automatic Send/Receive every x minutes' is checked and that the time is reasonable.  I think Outlook by default removes both options and if not the time is defaulted to 10 minutes.
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snyperjAuthor Commented:
Yes- she says all thiose options are set and the Send & Receive every X minutes is set to 5.

She has a rule set up to forward all inbound mail in this mailbox to another one.  The rule works, but she only receives mail in this account if she has Outlook open.  If Outlook is not open, she doesn't receive any mail- and therefore nothing forwards.    Is there a way she can set it up to send and receive when outlook is not open? or is exchange required for that?


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war1Commented:
Make sure that send immediately when connected is selected in the Mail Setup tab. Then Outlook will send and receive when opened.

The rule may be interfering with send/receive.  Temporarily disable it and test.

>> Is there a way she can set it up to send and receive when outlook is not open? or is exchange required for that?

Rule does not apply unless Outlook is opened.  So you need something open like Exchange, and rule will have to be on the server, not client.
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snyperjAuthor Commented:
Yeah- thats the problem then- they don't have exchange.  I have it here where I work and that was why I was telling her she could do that.  When you create a rule, how do you determine that the rule is on the client or server?
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war1Commented:
If you create a rule in Outlook, it is on the client side. If you create a rule in webmail or on Exchange, then it is on server side.
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Da1KingCommented:
She may want to get with her tech people about the forwarding rule.  Even though they aren't using Exchange whatever mail server they are using might have the ability to setup a rule like this.

For example.  If they are using Merak mail server and have Outlook connecting using POP/SMTP access.  Merak has a webmail interface that has the ability to setup a mail rule like this.  However she would need to enable/disable the rule as needed.
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