Posted on 2007-08-01
Last Modified: 2013-12-18
Today in Lotus Notes 6.5, I was trying to rename an email subfolder which had thousands of emails.  Before I was able to rename the folder, I received an error message (I didn't write it down).  The background of the error message was red, and looked DOSish.  After I got the error message to go away, I had to restart Lotus Notes.  The folder of the emails is gone.  My company is large and my IS department told me that they cannot retrieve the emails in that folder.  The last backup overwrote the folder, and they tried something with the script, but it failed.  Not being one to take "no" for an answer (at least without a second opinion) DOES ANYONE KNOW HOW TO RESTORE A LOST EMAIL SUBFOLDER?

Question by:timamartin
    LVL 22

    Accepted Solution

    Sorry, there is no way to restore the folder, but the emails that were in it should still be stored in your mail file.  They are probably just not displayed in any folder.

    The only recourse you have is to re-cereate the empty folder, then switch to the "All Documents" view to find the emails manually and re-add them to the new folder.
    LVL 63

    Expert Comment

    In addition, your company may have an older backup available that may help you in reconstructing the folder.

    Do you have an older replica some where backed Up /

    I hope this helps !
    LVL 31

    Assisted Solution

    What you saw is called the "red box of death," or RBOD.  Used to be very common, now less so (Notes is more stable than it used to be, and even when it does crash, usually the Windows program crash dialog displays intstead)

    It is EXTREMELY unusal for a crash to actually cause data on disk to be lost... if it is lost, usually it loses an entore database or a single message, not a stable folder design.  If you had designer, you coudl look at the mail file, and see if the folder is still there, but somehow renamed to something "invisible."

    The best option would be for them to give you a local copy of a replica backup, so you have the "previous state" of the folder (if it was created before the last backup).  Let it replicate, and the folder should get added back.  (Keep a spare copy in a ZIP file in case the rpeplication removes the local folder instead of adding it back to the server.  I have a trick for that too.)

    You would then only have to use ALL DOCUMENTS to find any messages that were added subsequent to the last backup -- all documents will contain the messages that were in the folder, even if the folder is gone.  You can then drag those messages back into the recreated folder.
    LVL 20

    Assisted Solution

    if the above options don't work...another useful option instead of having to dig through all documents is you can try to create a view with of the type "Shared, contains documents not in any folder"

    it may be less to sift through than all documents and make finding your messages faster
    LVL 31

    Expert Comment

    Good point, since few users take advantage of Notes's "file to multiplle folders" capability.

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