PS2 and USB keyboard and mouse not working after server 2003 boot up
Posted on 2007-08-01
We recently had a problem with our server and its IBM Ultrium backup drive. In an attempt to fix it one of our IT consultants tried to rectify some of the registry entries as he believed there was a problem with the device driver. He used some form of a registry cleaning tool to do that but had no success.
I fixed the tape drive problem subsequently as a conflict with SQL was causing it and all it required was for the service to be disabled.
As a result of the registry clean our PS2 keyboard and mouse have not worked since. My first solution was to try a cold reboot with a USB kbd and mouse which also didn't work. My second solution was to run the Dell server utility diagnostic with which I was alble to use both PS2 keyboard and mouse or USB kbd and mouse normally suggesting that there is nothing rong with the PS2 port hardware.
As soon as server 2003 boots up no keyboard or mouse (either PS2 or USB) can be used. This has now become very frustrating as server access is only through RDP; when there is a print queue problem I have no other solution but reboot the server as there is no other way of 'OKing' the print spool queue error messages that normally appear at login.
I would appreciate any form of help or solutions on this matter, I have read some of the other threads on the site relating to this but it seems that everyone that has had PS2 problems was able to resolve them using USB which is not the case here.
The original IT consultant who originally carried out the registry clean has no idea how to fix this problem.
Thank you in advance,