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corrupt? Deleted Items folder - can't synch with server

Posted on 2007-08-01
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Last Modified: 2009-12-09
I have a user with some corruption in their Outlook.  It seems to be isolated to her Deleted Items folder.  I've exported the contents to a PST and then emptied the Deleted Items folder, but it only says "Waiting to update this folder." in the status bar when the Deleted Items is showing.  (I plan to re-import the items once I get the mailbox working right.)

I was hoping that by exporting everything, I could get a successful Send/Receive.  But I'm still getting the "Out of memory error" when I try that.  (Task 'Microsoft Exchange Server' reported error (0x8007000E): 'Out of memory or system resources. Close some windows or programs and try again.')  It doesn't seem to matter whether I'm working from her old computer (Windows 2000) or her new computer (Windows XP).  Both have Office 2003.  The new computer has plenty of resources and I have nothing else open (Celeron 3.1 GHz, 512 MB ram, 35 GB HDD).

Also, we're running Exchange 2000 on a Windows 2000 Server.

Can anyone help me un-corrupt her Deleted Items folder?  Or fix whatever is holding up the works?
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Question by:prismnetwork
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Accepted Solution

by:
aces4all earned 300 total points
ID: 19613669
Are you using Exchange Cached mode?  Try renaming the user's *.ost file to *.bak (default location: "%UserPreofile%\Local Settings\Application Data\Microsoft\Outlook\") and restart outlook
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Author Comment

by:prismnetwork
ID: 19616515
Yes to cached mode.

I don't think this will work though, since I bascially just did this when I created her mailbox for the first time on the new PC.  But I'll try it - it takes about 30-60 minutes to synch up her account with the server.  I'll write back to let you know if it worked or not.
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Author Comment

by:prismnetwork
ID: 19616763
It's still the same - "waiting to update this folder" message appears when looking at the Deleted Items folder and if attempt the Send/Receive function, get the out of resources error.

This leads me to believe the corruption is at the server - is there any way to fix it?

A rather drastic measure (that I don't even know will work) might be to export the rest of her mailbox to a PST and then blow away her exchange mailbox, recreate it, then import from the PST.

Any thoughts on this or any other ideas to fix her mailbox?  Thanks.
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Author Comment

by:prismnetwork
ID: 19617926
Omigosh!  I've got it!!!

I did the "drastic measure" I mentioned above, and it worked!

I exported the contents of the mailbox to a PST.  Then from Active Directory, I right-clicked on the user and chose Exchange Tasks and chose Delete Mailbox.  After successfully deleting the mailbox, I waited about a half hour to be sure the servers synched properly.  Then I went back to Exchange Tasks and created he mailbox.  Then I waited about 15 mins for server synching.

At the PC, I deleted the profile in Outlook and then created a new one and attached it to the new mailbox.  Then I took it offline and imported the Deleted Items PST I created last night.  I put Outlook back online, checked it all out and all was well in the world!  So I proceded to take Outlook offline again (the user's mailbox is huge, so the import and export functions take a while to run - I take Outlook offline so new incoming messages don't get delivered while this is going on, potentially throwing things into a funky state).  Now I'm importing the rest of her mailbox.

So far, so good - I'll post one last time to let you know if it was completely successful.  

Since I ended up resolving my own issue, do I get the points?  :)  J.K. - I'm sure I don't get them.  Seriously though, I do need to know how to properly close out the question.  I wouldn't mind giving some points to Aces4all, since that person's comments were probably what sent me thinking in the right direction, but I wouldn't feel right awarding the whole thing since I was the one who posted the actual solution.  Moderators - suggestions?
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Expert Comment

by:aces4all
ID: 19618298
Don't really need the points.  I am just glad it's resolved.  Good work and thanks for sharing your solution.
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Author Comment

by:prismnetwork
ID: 19694765
The solution to this question is my "Author's Comment" stamped "08.02.2007 at 11:32AM EDT, ID: 19617926"
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