Outlook 2003 Hyperlink problem

Posted on 2007-08-01
Last Modified: 2009-03-15
Using Outlook 2003 sending an email that has URL in it. I have something like:

When the recipient gets the email it says:


and of course when they click on that it doesn't work.

How can I fix this? i have tried using Word as an editor and not using word. Always does it anyway.

Question by:mswarbrick
    LVL 27

    Expert Comment

    Is this only for one recipient?  Or do multiple recipients get the issue when you send them an email with a hyperlink?

    Author Comment

    LVL 27

    Accepted Solution

    Is that workstation current with both Windows Updates and Office updates?

    Try opening Outlook via command line and using some command line switches.
    Start -> Run.  Type   outlook.exe /cleanrules
    This will clean any client (and server if using exchange) bases rules.  Any rules they need to keep, they will have to set up again.

    If that doesn't work, try /cleanprofile, if still no go, try /cleanpst.

    Here's a link to more Outlook 2003 command line switches:

    Since you said all recipients receive the email with bad hyperlinks, I'm going to assume the issue is on your user's side.  Typically a hyperlink issue is due to incoming mail settings, not outgoing.  

    Give those a try and let me know.


    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Join & Write a Comment

    The System Center Operations Manager 2012, known as SCOM, is a part of the Microsoft system center product that provides the user with infrastructure monitoring and application performance monitoring. SCOM monitors:   Windows or UNIX/LinuxNetwo…
    Article by: Leon
    Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
    Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
    Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now