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Outlook 2003 Hyperlink problem

Posted on 2007-08-01
Medium Priority
Last Modified: 2009-03-15
Using Outlook 2003 sending an email that has URL in it. I have something like:


When the recipient gets the email it says:


and of course when they click on that it doesn't work.

How can I fix this? i have tried using Word as an editor and not using word. Always does it anyway.

Question by:mswarbrick
  • 2
LVL 27

Expert Comment

ID: 19616563
Is this only for one recipient?  Or do multiple recipients get the issue when you send them an email with a hyperlink?

Author Comment

ID: 19664643
LVL 27

Accepted Solution

michko earned 2000 total points
ID: 19664760
Is that workstation current with both Windows Updates and Office updates?

Try opening Outlook via command line and using some command line switches.
Start -> Run.  Type   outlook.exe /cleanrules
This will clean any client (and server if using exchange) bases rules.  Any rules they need to keep, they will have to set up again.

If that doesn't work, try /cleanprofile, if still no go, try /cleanpst.

Here's a link to more Outlook 2003 command line switches:

Since you said all recipients receive the email with bad hyperlinks, I'm going to assume the issue is on your user's side.  Typically a hyperlink issue is due to incoming mail settings, not outgoing.  

Give those a try and let me know.


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