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"Read all standard mail in plain text" checkbox is greyed out - urgent - 500 points

Outlook 2003 SP2 - 11.8118.8132

In the Tools > Options > E-mail Options dialog box, the "Read all standard mail in plain text" checkbox is greyed out.

Is there a registry key or something I can edit to allow me to tick the box?

Quite urgent, hence 500 points.

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Encams
Asked:
Encams
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1 Solution
 
bluetabCommented:
Try deleting the outcmd.dat file and then reopen Outlook.  This file often becomes corrupted and can affect various things in Outlook.  The file is located at:
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook

When you reopen Outlook the file should recreate itself and hopefully your problem will be resolved.  
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EncamsAuthor Commented:
No joy I'm afraid.
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war1Commented:
Greetings Encams !

1. Reset the Outlook form cache and outprint files. With Outlook close, do a search for and rename frmcache.dat file. Do the same for outprnt file. Restart Outlook.

Frmcache.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes, war1
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war1Commented:
Encams, any update?
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EncamsAuthor Commented:
Hi.

Still shaded out!

Could it be a registry key or group policy setting?
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bluetabCommented:
If you create a new user profile on that computer do you still have the same problem?
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EncamsAuthor Commented:
I'm afraid so.

I even tried a different computer, but with roaming profiles on, I'm now wondering if it is something set within AD?
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bluetabCommented:
Did you try a different user on this computer?  If you're using roaming profiles the problem is probably within the user profile that's why the problem is not fixed when you login to a different computer with the same user.  
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EncamsAuthor Commented:
Confirmed, all uses on all computer have the same problem, it must be something set on active directory I guess.
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EncamsAuthor Commented:
Yup, found it:

Microsoft Office Outlook 2003/Tools | Options.../Preferences/E-mail options
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war1Commented:
Encams, glad you found the setting to fix the problem.
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Computer101Commented:
PAQed with points refunded (500)

Computer101
EE Admin
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