Outlook 2003 is not mapping to user's Exchange Mailbox properly.
Posted on 2007-08-02
I am running a Windows Server 2003 SP2 Machine with Exchange Server 2003 SP2. The client I am trying to troubleshoot is Windows XP SP2 running Office Outlook 2003 (SP Unknown). There are no other Exchange Servers in our organization.
I had to make a new Outlook Profile for a user account. I backed up the local .pst and remapped her up to her mailbox using the Outlook Wizard, thinking that it would re-pull down all her e-mails from Exchange (I've done this without issue before many times in my career).
According to her mailbox on Exchange, she has 2700ish e-mails, but the only emails it keeps pulling down are from the time I re-created her profile.
Her e-mail is working fine, but it doesn't seem to be mapping to the mailbox on Exchange. The only "snafu" is that we had to change her e-mail alias to email@example.com, but her username is jsmith@ domain.com, but that has never been an issue with other aliased accounts.
I have tried also logging in as her on a different machine to see if it was a client-related issue, but the same thing occurs.
I am stumped, and I have scoured the web for a fix on this. Please help!!!!