IT Department Policy and Procedures Manual

Posted on 2007-08-02
Last Modified: 2013-11-26
My boss wants me to create an IT Policy and Procedures Manual. Where can I get a copy of one? lol. Seriously though, I do not know where to start.
Question by:ibqti
    LVL 79

    Accepted Solution

    Here's a great place to start
    LVL 27

    Expert Comment

    I've always had success in taking different policies and procedures and forming them to my needs.
    Here is a link for email and internet usage.
    This link is fairly comprehensive. (From the University of Miami),1770,2620-1;4319-2,00.html
    LVL 5

    Expert Comment

    1.  With regard to procedures - leave nothing up to the imagination.
    2.  Assume nothing - write the manual based on the premise that somebody who has little IT experience is going to use it.  Don't write it with the assumption that somebody reading it has exactly the same knowledge and experience level that you do.
    3.  Good luck - for the parts that you don't know much about and will need to rely on others for knowledge transfer.  Some people are really good about imparting knowledge about what they do to other people.  Others think that withholding information = job security and are uncooperative.

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