Cannot boot the OS.  Is this just a RAM problem?

Posted on 2007-08-02
Medium Priority
Last Modified: 2013-12-01
I have a Dell Inspiron 8500, Win XP.  When trying to start up, the "Dell" image appears, but then the computer does not boot and remains blank.

I started up and went directly to the Diagnostics and ran a test - both quick test and using the "Cannot boot the OS" branch in the Symptom Tree testing.

Both of these tests produced the following information/message (with different Error Codes depending upon the test in the Symptom Tree):
Error Code 2F00:0119
MSG: System Memory Failure.  Read 00000280h, expected 00000000h at address 3B02DA8Ch.  Suspected memory component located on system board at label DIMM_B.

Under all of the various diagnostic tests, the same 4 memory addresses repeatedly recur: 3BO2DA8Ch, 3BD2DA8Ch, 3BE2DA8Ch, and 3BF2DA8Ch.

Finally, under the branches related to the IDE Disk tests - all the the tests are passed (i.e. Confidence Test, Device Self Test, Read Test, Seek Test, S.M.A.R.T. test) except for the Verify Test.

The error message from the verify test is as follows:
Test Results: Fail
Error Code OFOO: 1A44
MSG: Block 6088703: Uncorrectable data error or media is write protected.

Could all of this result simply as a problem with the RAM?  
And, if so, would its solution be as simple as to replace the RAM?
Question by:sacroiliac
1 Comment

Accepted Solution

gjutras earned 200 total points
ID: 19618494
it's the chip in the slot 2. If you only have one memory stick, then you need a new one, if you have two try taking one out and see if that works, if it doesn't try the other one.

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